By 7 Minute Read
Category: AI
AI, Customer Service Transformation, Voice
ID&V, Reimagined: How 1st Central Modernized Customer Verification with Gen AI
1st Central is one of the UK’s fastest-growing insurance providers with around 1.5 million...
By 7 Minute Read
Agentic, AI
How Agentic AI is Transforming Collections for the Mortgage Servicing Industry
Mortgage servicers face a complex balancing act when managing delinquent accounts. They must maximize...
By 2 Minute Read
AI, Large Language Model
Crafting an RFP that drives Successful Generative AI Initiatives
Succeeding with Generative AI starts with asking the right questions. The stakes for LLM-based...
By 3 Minute Read
AI
Understanding Agentic AI: The Next Wave of AI-powered Systems for Financial Services
While organizations have grown accustomed to AI-powered chatbots and copilots that respond to direct...
By 4 Minute Read
Bots, Large Language Model, Voice
Beyond the IVR: The Voice AI Revolution in Mortgage Servicing
Voice AI in Mortgage Servicing Despite the rise of digital channels, mortgage customers still...
By 4 Minute Read
AI, Large Language Model
The Rising Significance of Private LLMs in Enterprise AI Strategy
In today’s rapidly evolving AI landscape, private Large Language Models (LLMs) are gaining significant...
By 4 Minute Read
Customer Service Transformation, Large Language Model, Voice
Use Cases for Voice AI in Banking
The Transformative Power of Voice AI, fueled by Generative AI and Large Language Models...
By 4 Minute Read
Customer Service Transformation, Large Language Model, Voice
How Voice AI in the Age of Generative AI and LLMs is Reshaping Banking
With the power of Generative AI and Large Language Models (LLMs), voice has re-emerged...
By 5 Minute Read
AI, Chatbots, Large Language Model
What is the Difference Between Generative AI and Conversational AI?
Have you noticed how AI seems to be everywhere these days? From chatbots answering...
By 5 Minute Read
AI, Customer Service Transformation, Voice
The Rise of AI and Voice: Why Voice Never Went Away and Why It’s the Future of Customer Service
For years, tech industry pundits have predicted the demise of voice communication in customer...
By 4 Minute Read
AI, Large Language Model
7 Ways Generative AI and LLMs Are Shaping Business
Generative AI and Large Language Models (LLMs) created a transformative technology landscape that has...
By 7 Minute Read
AI, Large Language Model
The Role of AI Assistants, AI Agents and AI Copilots, powered by Generative AI
A range of AI Assistants, powered by Generative AI and Large Language Models (LLMs),...
By 6 Minute Read
Large Language Model
Impact of LLMs and Generative AI on Reducing Banking Fraud
When it comes to banking fraud, AI technology such as Large Language Models (LLMs)...
By 5 Minute Read
AI, Customer Service Transformation, Large Language Model, Voice
The Game-changing Characteristics of AI Copilots for Customer Service
Taking Customer Experience to the Next Level with AI Copilots for Customer Service Good...
By 3 Minute Read
AI, Bots, Chatbots, Voice
Conversational AI in Banking: Transforming Customer Experience
The Digital Banking Revolution Have you noticed how banking experience has fundamentally changed in...
By 6 Minute Read
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