Smarter Banking with AI Assistants

Read about AI in Banking

Deploy Advanced AI Assistants. Experience Immediate Benefits.

Growth in Self Service Sales

Increase Conversion Rates

Reduce Claims Resolutions Time

Reduce the Cost of Service

Increase Renewal Rates

Lower Losses from Fraud

Banking with Advanced AI Assistants

Unleash the potential of conversational and generative AI across multiple banking use cases. Our combined technology and experience help get advanced AI solutions to market faster . Get acquainted with a few of our standout banking AI performers.

Improve Conversion Rates and Accelerate Application Completion with AI

Applying for a credit card or a loan? Envision a loan or credit card application process transformed by conversational and generative AI, making it far more efficient and user-friendly.

An AI-powered Application Assistant guides customers through filling forms, submitting required documents, and answering queries in a conversational manner, significantly streamlining the process. This assistant not only facilitates the collection of necessary information and documents but also can proactively prompt customers to ensure their application is complete.

Offering a 24/7 self-service option, it accelerates the journey from application to approval, enhancing conversion rates and reducing the need for human intervention, while offering a path to human handover where necessary. Customers enjoy a seamless experience, submitting applications anytime and achieving quicker approval times.

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Your Efficient AI-enabled Bank Teller

Managing personal finances is key to financial health. Timely and secure access to account balances and transactions, transfer of funds, payment of bills, and management of other account-related matters is critical to banking customer satisfaction and retention.

With an Account AI Assistant, powered by conversational and generative AI, customers can securely and effortlessly manage their accounts and make various account-related requests through a seamless conversation. The AI assistant streamlines the process by integrating securely with customer records to access relevant data, offering a more personalized and automated experience. With the impact of generative AI, banks can also gain deeper insights on customer preferences, trends, and anomalies, allowing them to better tailor account services and products to customer needs.

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Anti-Fraud Alert? A Proactive AI Assistant can Help

Suspicious account activity or transactions detected? The sooner a customer or their banking partner is alerted to potential fraud, the earlier the actions can be taken to limit damage and losses.

An Anti-fraud bot can reach out across different channels to alert a customer as soon as suspicious activity is detected on their account. The AI-enabled assistant can validate unusual transactions with a customer and take the appropriate steps, avoiding unnecessary blocking or cancelation actions. In the case of confirmed fraud, the bot can automate the workflow to cancel the card and re-issue a new one. It can also respond to customers reporting suspicious activity or asking fraud-related questions. Working 24/7 and available in multiple digital channels, this AI assistant, powered by conversational and generative AI can prevent or limit fraud-related losses and offer customers peace of mind.

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Better Experience Creates Loyal Customers

What additional measures can be taken to cater to your most valued customers? In today’s highly competitive banking market, the acquisition and retention of customers are essential for achieving success. Building customer loyalty goes beyond simply managing their financial transactions; it involves creating a holistic range of digital experiences that shape how consumers engage with your brand.

A Loyalty banking chatbot can be deployed to interact with customers or program members, offering them personalized offers, rewards, or information that creates stickiness. Think of a member of a credit card reward program who receives a notification from a bot, offering them a discount on a local restaurant or early access to event tickets. Increased frequency of contextual and personalized interactions is made possible with a loyalty bot that can insert itself across different banking interactions or just reach out proactively.

Build Brand Loyalty with Bots

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