ServisBOT Library

Timely resources, tools and insights on customer service excellence.

Featured Resource

Case Study

Case Study: Borrowers Use Digital Assistant to Answer Common Queries

the Case Study

Type: All

All
Artificial Intelligence
Bots
Customer Experience
Customer Service
Digital Engagement
Industry Centric

Webinar

Webinar: From Employee Onboarding to IT Helpdesk: How AI Bot Solutions reduce friction

Watch the Webinar

Article

Customer Service Manager: Intouch Games Automates 28% Of Live Chat Queries

Read the Article

Article

AI News: How to carry conversational AI beyond Covid-19: A guide

Read the Article

Case Study

Case Study: Borrowers Use Digital Assistant to Answer Common Queries

the Case Study

Case Study

Case Study: Borrowers Opt in to Self-Serve for Forbearance Information

the Case Study

Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant

Case Study

Case Study: Chatbot Helps Scale Support for Intouch Games

the Case Study

Automation First: 60% Customer Interactions Automated by Putting a Chatbot in Front of Live Chat

Case Study

Case Study: Chatbot Automates 60% of Live Chats for WorldRemit

the Case Study

With 17% of Calls Deflected, an AI Chatbot Steps in to Resolve Merchant Requests

Case Study

Case Study: Deflecting 17% of Merchant Calls to Digital Self-Service using a Chatbot

the Case Study

Article

Computer Weekly: AI Projects Yield Little Business Value

Read the Article

Article

Information Age:How RPA Differs from Conversational AI

Read the Article

How to Overcome Intent Limitations on Amazon Lex and other NLP Engines

Article

Medium: When Conversational Ai Grows from a Single Bot to Multiple Bots

Read the Article

Article

Finance Derivative: Has COVID Converted Customers to Conversational AI?

Read the Article

Article

Medium: How Conversational AI Diminishes Customer Service Costs, Not the Experience

Read the Article

Automating Customer Onboarding: 5 Ways that AI Assistants Help

Article

Medium: The Time is Ripe for Digital Customer Onboarding

Read the Article

Case Study

TheForum2020 Innovation Award Case Study : Chatbots Transforming Digital Experience

the Case Study

Webinar

Webinar: Maximize Insurance Sales Conversions using AI Bots in Quotation Journeys

Watch the Webinar

Article

Medium: Conversational AI – It’s all about Automation

Read the Article

Article

Customer Care Today will build Resilience for Future Crises (Finance Derivative)

Read the Article

Article

Call Deflection Bot: Keep Customers & Agents Sane In Peak Periods

Read the Article

Article

How Chatbots are Revolutionizing the Insurance Customers Journey

Read the Article

Article

How Chatbots ensure Premium Service for Insurance

Read the Article

Article

How technology could transform the employee experience

Read the Article

Case Study

Insurance Chatbot Case Study: How the AA increased conversion rates on quotes

the Case Study

Article

How AA Ireland smoothed the road to more sales with bots

Read the Article

Bot Animation

Booking Bot

Watch the Bot Animation

Bot Animation

Onboarding Bot

Watch the Bot Animation

Bot Animation

WinBack Bot

Watch the Bot Animation

Bot Animation

Appointment Bot

Watch the Bot Animation

Bot Animation

Claims Bot

Watch the Bot Animation

Bot Animation

Account Bot

Watch the Bot Animation

Webinar

Putting Chatbots to Work for HR, 5 Use Cases

Watch the Webinar

Bot Animation

Renewals Bot

Watch the Bot Animation

Article

Insurance Industry Innovators Review: ServisBOT

Read the Article

Integrating Intelligent Virtual Agents (IVA) to transform CX for the Contact Center

Article

AA Ireland reduce missed webchats by 81% via new chatbots

Read the Article

Article

Alexa, am I losing my Voice?

Read the Article

Article

Artificial Intelligence in 2019:26 Predictions for Business Operations

Read the Article

Article

How Chatbots Can Influence Employee Engagement

Read the Article

Report

RFP Template for Chatbot Solutions

Download the Report

Article

Talking Cures

Read the Article

Article

7 Essential Factors for Developing Trustworthy AI

Read the Article

eBook

10 Smart Bots for Insurance [eBook]

Download the eBook

eBook

EBook: Lowering the TCO of Conversational AI Solutions

Download the eBook

Infographic

Infographic: 9 Considerations for Your Chatbot Strategy

Download the Infographic

Article

Top Industries Chatbots are Set to Disrupt in 2019

Read the Article

eBook

Transform Customer Engagement: 10 Bots for Banking [eBook]

Download the eBook

Article

Sweet talking: How chatbots help banks become smarter

Read the Article

Article

The Evolving Interface – Banking

Read the Article

Bot Animation

Streamline Claims: Meet ClaimsBOT

Watch the Bot Animation

Bot Animation

Beat Customer Churn: Meet WinBackBOT

Watch the Bot Animation

Article

Transforming Chatbots with Conversational AI

Read the Article

eBook

10 Smart Bots for Energy & Utilities

Download the eBook

Deploying an Army of Bots to Drive Better Customer Engagement

eBook

10 Bot Use Cases to Transform Customer Engagement

Download the eBook

Article

UCD Business Alumni: In Profile – Cathal McGloin

Read the Article

Article

Chatbots bring big business opportunities but establishing trust is essential, PWC Ireland

Read the Article

Article

CSM: There’s No I in Team, but What About AI?

Read the Article

Article

Compare the Cloud: Could Cloud Make AI Accessible for All?

Read the Article

taking-the-fear-out-of-AI-business-chief-interviews-ServisBOT CEO

Article

Business Chief: Taking the Fear out of AI, An Interview with Cathal McGloin

Read the Article

Featured Resource

Case Study: Borrowers Use Digital Assistant to Answer Common Queries

Webinar: From Employee Onboarding to IT Helpdesk: How AI Bot Solutions reduce friction

Customer Service Manager: Intouch Games Automates 28% Of Live Chat Queries

AI News: How to carry conversational AI beyond Covid-19: A guide

Case Study: Borrowers Use Digital Assistant to Answer Common Queries

Case Study: Borrowers Opt in to Self-Serve for Forbearance Information

Case Study: Chatbot Helps Scale Support for Intouch Games

Case Study: Chatbot Automates 60% of Live Chats for WorldRemit

Case Study: Deflecting 17% of Merchant Calls to Digital Self-Service using a Chatbot

Computer Weekly: AI Projects Yield Little Business Value

Information Age:How RPA Differs from Conversational AI

Medium: When Conversational Ai Grows from a Single Bot to Multiple Bots

Finance Derivative: Has COVID Converted Customers to Conversational AI?

Medium: How Conversational AI Diminishes Customer Service Costs, Not the Experience

Medium: The Time is Ripe for Digital Customer Onboarding

TheForum2020 Innovation Award Case Study : Chatbots Transforming Digital Experience

Webinar: Maximize Insurance Sales Conversions using AI Bots in Quotation Journeys

Medium: Conversational AI – It’s all about Automation

Customer Care Today will build Resilience for Future Crises (Finance Derivative)

Call Deflection Bot: Keep Customers & Agents Sane In Peak Periods

How Chatbots are Revolutionizing the Insurance Customers Journey

How Chatbots ensure Premium Service for Insurance

How technology could transform the employee experience

Insurance Chatbot Case Study: How the AA increased conversion rates on quotes

How AA Ireland smoothed the road to more sales with bots

Booking Bot

Onboarding Bot

WinBack Bot

Appointment Bot

Claims Bot

Account Bot

Putting Chatbots to Work for HR, 5 Use Cases

Renewals Bot

Insurance Industry Innovators Review: ServisBOT

AA Ireland reduce missed webchats by 81% via new chatbots

Alexa, am I losing my Voice?

Artificial Intelligence in 2019:26 Predictions for Business Operations

How Chatbots Can Influence Employee Engagement

RFP Template for Chatbot Solutions

Talking Cures

7 Essential Factors for Developing Trustworthy AI

10 Smart Bots for Insurance [eBook]

EBook: Lowering the TCO of Conversational AI Solutions

Infographic: 9 Considerations for Your Chatbot Strategy

Top Industries Chatbots are Set to Disrupt in 2019

Transform Customer Engagement: 10 Bots for Banking [eBook]

Sweet talking: How chatbots help banks become smarter

The Evolving Interface – Banking

Streamline Claims: Meet ClaimsBOT

Beat Customer Churn: Meet WinBackBOT

Transforming Chatbots with Conversational AI

10 Smart Bots for Energy & Utilities

10 Bot Use Cases to Transform Customer Engagement

UCD Business Alumni: In Profile – Cathal McGloin

Chatbots bring big business opportunities but establishing trust is essential, PWC Ireland

CSM: There’s No I in Team, but What About AI?

Compare the Cloud: Could Cloud Make AI Accessible for All?

Business Chief: Taking the Fear out of AI, An Interview with Cathal McGloin

McKinsey: Higher Satisfaction at Lower Costs: Digitizing Customer Care

Ready for More?