ServisBOT Library

Timely resources, tools and insights on customer service excellence.

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Case Study

Case Study: Borrowers Use Digital Assistant to Answer Common Queries

the Case Study

Type: All

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Artificial Intelligence
Bots
Customer Experience
Customer Service
Digital Engagement
Industry Centric

Webinar

Webinar: From Employee Onboarding to IT Helpdesk: How AI Bot Solutions reduce friction

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Article

Customer Service Manager: Intouch Games Automates 28% Of Live Chat Queries

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Article

AI News: How to carry conversational AI beyond Covid-19: A guide

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Case Study

Case Study: Borrowers Use Digital Assistant to Answer Common Queries

the Case Study

Case Study

Case Study: Borrowers Opt in to Self-Serve for Forbearance Information

the Case Study

Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant

Case Study

Case Study: Chatbot Helps Scale Support for Intouch Games

the Case Study

Automation First: 60% Customer Interactions Automated by Putting a Chatbot in Front of Live Chat

Case Study

Case Study: Chatbot Automates 60% of Live Chats for WorldRemit

the Case Study

With 17% of Calls Deflected, an AI Chatbot Steps in to Resolve Merchant Requests

Case Study

Case Study: Deflecting 17% of Merchant Calls to Digital Self-Service using a Chatbot

the Case Study

Article

Computer Weekly: AI Projects Yield Little Business Value

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Article

Information Age:How RPA Differs from Conversational AI

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How to Overcome Intent Limitations on Amazon Lex and other NLP Engines

Article

Medium: When Conversational Ai Grows from a Single Bot to Multiple Bots

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Article

Finance Derivative: Has COVID Converted Customers to Conversational AI?

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Article

Medium: How Conversational AI Diminishes Customer Service Costs, Not the Experience

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Automating Customer Onboarding: 5 Ways that AI Assistants Help

Article

Medium: The Time is Ripe for Digital Customer Onboarding

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Case Study

TheForum2020 Innovation Award Case Study : Chatbots Transforming Digital Experience

the Case Study

Webinar

Webinar: Maximize Insurance Sales Conversions using AI Bots in Quotation Journeys

Watch the Webinar

Article

Medium: Conversational AI – It’s all about Automation

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Article

Customer Care Today will build Resilience for Future Crises (Finance Derivative)

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Article

Call Deflection Bot: Keep Customers & Agents Sane In Peak Periods

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Article

How Chatbots are Revolutionizing the Insurance Customers Journey

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Article

How Chatbots ensure Premium Service for Insurance

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Article

How technology could transform the employee experience

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Case Study

Insurance Chatbot Case Study: How the AA increased conversion rates on quotes

the Case Study

Article

How AA Ireland smoothed the road to more sales with bots

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Bot Animation

Booking Bot

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Bot Animation

Onboarding Bot

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Video

Video: Contact Deflection & Automation for Customer Service

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Bot Animation

WinBack Bot

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Bot Animation

Appointment Bot

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Bot Animation

Claims Bot

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Bot Animation

Account Bot

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Webinar

Putting Chatbots to Work for HR, 5 Use Cases

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Bot Animation

Renewals Bot

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Article

Insurance Industry Innovators Review: ServisBOT

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Integrating Intelligent Virtual Agents (IVA) to transform CX for the Contact Center

Article

AA Ireland reduce missed webchats by 81% via new chatbots

Read the Article

Article

Alexa, am I losing my Voice?

Read the Article

Article

Artificial Intelligence in 2019:26 Predictions for Business Operations

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Article

How Chatbots Can Influence Employee Engagement

Read the Article

Report

RFP Template for Chatbot Solutions

Download the Report

Article

Talking Cures

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Article

7 Essential Factors for Developing Trustworthy AI

Read the Article

eBook

10 Smart Bots for Insurance [eBook]

Download the eBook

eBook

EBook: Lowering the TCO of Conversational AI Solutions

Download the eBook

Infographic

Infographic: 9 Considerations for Your Chatbot Strategy

Download the Infographic

Video

Video: Smart Travel Bots Boost Customer Experience

Watch the Video

Video

Video: Transforming Customer Engagement: 3 Use Cases

Watch the Video

Video

Video: Transforming Insurance with Smart Conversations

Watch the Video

Article

Top Industries Chatbots are Set to Disrupt in 2019

Read the Article

eBook

Transform Customer Engagement: 10 Bots for Banking [eBook]

Download the eBook

Article

Sweet talking: How chatbots help banks become smarter

Read the Article

Article

The Evolving Interface – Banking

Read the Article

Bot Animation

Streamline Claims: Meet ClaimsBOT

Watch the Bot Animation

Bot Animation

Beat Customer Churn: Meet WinBackBOT

Watch the Bot Animation

Article

Transforming Chatbots with Conversational AI

Read the Article

eBook

10 Smart Bots for Energy & Utilities

Download the eBook

Deploying an Army of Bots to Drive Better Customer Engagement

eBook

10 Bot Use Cases to Transform Customer Engagement

Download the eBook

Article

UCD Business Alumni: In Profile – Cathal McGloin

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Article

Chatbots bring big business opportunities but establishing trust is essential, PWC Ireland

Read the Article

Article

CSM: There’s No I in Team, but What About AI?

Read the Article

Article

Compare the Cloud: Could Cloud Make AI Accessible for All?

Read the Article

taking-the-fear-out-of-AI-business-chief-interviews-ServisBOT CEO

Article

Business Chief: Taking the Fear out of AI, An Interview with Cathal McGloin

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Featured Resource

Case Study: Borrowers Use Digital Assistant to Answer Common Queries

Webinar: From Employee Onboarding to IT Helpdesk: How AI Bot Solutions reduce friction

Customer Service Manager: Intouch Games Automates 28% Of Live Chat Queries

AI News: How to carry conversational AI beyond Covid-19: A guide

Case Study: Borrowers Use Digital Assistant to Answer Common Queries

Case Study: Borrowers Opt in to Self-Serve for Forbearance Information

Case Study: Chatbot Helps Scale Support for Intouch Games

Case Study: Chatbot Automates 60% of Live Chats for WorldRemit

Case Study: Deflecting 17% of Merchant Calls to Digital Self-Service using a Chatbot

Computer Weekly: AI Projects Yield Little Business Value

Information Age:How RPA Differs from Conversational AI

Medium: When Conversational Ai Grows from a Single Bot to Multiple Bots

Finance Derivative: Has COVID Converted Customers to Conversational AI?

Medium: How Conversational AI Diminishes Customer Service Costs, Not the Experience

Medium: The Time is Ripe for Digital Customer Onboarding

TheForum2020 Innovation Award Case Study : Chatbots Transforming Digital Experience

Webinar: Maximize Insurance Sales Conversions using AI Bots in Quotation Journeys

Medium: Conversational AI – It’s all about Automation

Customer Care Today will build Resilience for Future Crises (Finance Derivative)

Call Deflection Bot: Keep Customers & Agents Sane In Peak Periods

How Chatbots are Revolutionizing the Insurance Customers Journey

How Chatbots ensure Premium Service for Insurance

How technology could transform the employee experience

Insurance Chatbot Case Study: How the AA increased conversion rates on quotes

How AA Ireland smoothed the road to more sales with bots

Booking Bot

Onboarding Bot

Video: Contact Deflection & Automation for Customer Service

WinBack Bot

Appointment Bot

Claims Bot

Account Bot

Putting Chatbots to Work for HR, 5 Use Cases

Renewals Bot

Insurance Industry Innovators Review: ServisBOT

AA Ireland reduce missed webchats by 81% via new chatbots

Alexa, am I losing my Voice?

Artificial Intelligence in 2019:26 Predictions for Business Operations

How Chatbots Can Influence Employee Engagement

RFP Template for Chatbot Solutions

Talking Cures

7 Essential Factors for Developing Trustworthy AI

10 Smart Bots for Insurance [eBook]

EBook: Lowering the TCO of Conversational AI Solutions

Infographic: 9 Considerations for Your Chatbot Strategy

Video: Smart Travel Bots Boost Customer Experience

Video: Transforming Customer Engagement: 3 Use Cases

Video: Transforming Insurance with Smart Conversations

Top Industries Chatbots are Set to Disrupt in 2019

Transform Customer Engagement: 10 Bots for Banking [eBook]

Sweet talking: How chatbots help banks become smarter

The Evolving Interface – Banking

Streamline Claims: Meet ClaimsBOT

Beat Customer Churn: Meet WinBackBOT

Transforming Chatbots with Conversational AI

10 Smart Bots for Energy & Utilities

10 Bot Use Cases to Transform Customer Engagement

UCD Business Alumni: In Profile – Cathal McGloin

Chatbots bring big business opportunities but establishing trust is essential, PWC Ireland

CSM: There’s No I in Team, but What About AI?

Compare the Cloud: Could Cloud Make AI Accessible for All?

Business Chief: Taking the Fear out of AI, An Interview with Cathal McGloin

McKinsey: Higher Satisfaction at Lower Costs: Digitizing Customer Care

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