ServisBOT Library

Timely resources, tools and insights on customer service excellence.

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Case Study: Borrowers Use Digital Assistant to Answer Common Queries
Case Study

Case Study: Borrowers Use Digital Assistant to Answer Common Queries

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automate customer service
Article

AI News: How to carry conversational AI beyond Covid-19: A guide

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Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant
Case Study

Case Study: Chatbot Helps Scale Support for Intouch Games

the Case Study

 
chatbots-and-rap
Article

Computer Weekly: AI Projects Yield Little Business Value

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RPA and Conversational AI
Article

Information Age:How RPA Differs from Conversational AI

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How to Overcome Intent Limitations on Amazon Lex and other NLP Engines
Article

Medium: When Conversational Ai Grows from a Single Bot to Multiple Bots

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Digital customer service in COVID
Article

Finance Derivative: Has COVID Converted Customers to Conversational AI?

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Digital-channels-lower-cost
Article

Medium: How Conversational AI Diminishes Customer Service Costs, Not the Experience

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Agent Average Handling Time (AHT)
Article

Customer Care Today will build Resilience for Future Crises (Finance Derivative)

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Call abandonment rate
Article

Call Deflection Bot: Keep Customers & Agents Sane In Peak Periods

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Insurance quote
Article

How Chatbots are Revolutionizing the Insurance Customers Journey

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Insurance renewal
Article

How Chatbots ensure Premium Service for Insurance

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Employee engagement and experience
Article

How technology could transform the employee experience

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Resources 3
Case Study

Insurance Chatbot Case Study: How the AA increased conversion rates on quotes

the Case Study

 
AA case study
Article

How AA Ireland smoothed the road to more sales with bots

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Booking Bot Animation Banner
Bot Animation

Booking Bot

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Onboarding Bot Animation Banner
Bot Animation

Onboarding Bot

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Call abandonment rate
Video

Video: Contact Deflection & Automation for Customer Service

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Winback Bot Animation Banner
Bot Animation

WinBack Bot

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Appointment Bot Animation Banner
Bot Animation

Appointment Bot

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Claims Bot Animation Banner
Bot Animation

Claims Bot

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Account Bot Animation Banner
Bot Animation

Account Bot

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Careerminds Bots for HR Webinar
Webinar

Putting Chatbots to Work for HR, 5 Use Cases

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Renewal Bot Animation Banner
Bot Animation

Renewals Bot

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Multiple engagement channels
Article

Insurance Industry Innovators Review: ServisBOT

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Integrating Intelligent Virtual Agents (IVA) to transform CX for the Contact Center
Article

AA Ireland reduce missed webchats by 81% via new chatbots

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Alexa Voice Healthcare
Article

Alexa, am I losing my Voice?

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Resources 4
Article

Artificial Intelligence in 2019:26 Predictions for Business Operations

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Employee engagement and experience
Article

How Chatbots Can Influence Employee Engagement

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rfp template
Report

RFP Template for Chatbot Solutions

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Healthcare bots
Article

Talking Cures

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Trust and AI
Article

7 Essential Factors for Developing Trustworthy AI

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ServisBOT Bot Use Case Insurance eBook_
eBook

10 Smart Bots for Insurance [eBook]

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Chatbot Strategy
Infographic

Infographic: 9 Considerations for Your Chatbot Strategy

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Chatbots for travel
Video

Video: Smart Travel Bots Boost Customer Experience

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Bot for Account Status
Video

Video: Transforming Customer Engagement: 3 Use Cases

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Insurance Industry Scene
Video

Video: Transforming Insurance with Smart Conversations

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Mobile payments
Article

Top Industries Chatbots are Set to Disrupt in 2019

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Financial Services Use Cases
Article

Sweet talking: How chatbots help banks become smarter

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Making an insurance claim
Bot Animation

Streamline Claims: Meet ClaimsBOT

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jump-the-queue-phone-to-messaging
Bot Animation

Beat Customer Churn: Meet WinBackBOT

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No I in Team but What about AI
Article

Transforming Chatbots with Conversational AI

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Energy Bot Banner Book
eBook

10 Smart Bots for Energy & Utilities

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4 Ways to Create Amazing Customer Service Experience in a Digital World
Article

UCD Business Alumni: In Profile – Cathal McGloin

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chatbot-message-business-pwc-ireland
Article

Chatbots bring big business opportunities but establishing trust is essential, PWC Ireland

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No I in Team but What about AI
Article

CSM: There’s No I in Team, but What About AI?

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Cloud makes AI accessible
Article

Compare the Cloud: Could Cloud Make AI Accessible for All?

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taking-the-fear-out-of-AI-business-chief-interviews-ServisBOT CEO
Article

Business Chief: Taking the Fear out of AI, An Interview with Cathal McGloin

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Customer support
Report

McKinsey: Higher Satisfaction at Lower Costs: Digitizing Customer Care

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