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Timely resources, tools and insights on customer service excellence.

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Alexa, am I losing my Voice?
Article

Alexa, am I losing my Voice?

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Alexa Voice Healthcare
Article

Alexa, am I losing my Voice?

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Article

Artificial Intelligence in 2019:26 Predictions for Business Operations

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Employee engagement and experience
Article

How Chatbots Can Influence Employee Engagement

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rfp template banner
Report

RFP Template for Chatbot Solutions

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Healthcare bots
Article

Talking Cures

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Trust and AI
Article

7 Essential Factors for Developing Trustworthy AI

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Chatbot Strategy
Infographic

Infographic: 9 Considerations for Your Chatbot Strategy

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ServisBOT Bot Use Case Insurance eBook_
eBook

10 Smart Bots for Insurance [eBook]

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Proctive outreach
Bot Animation

From Application to Approval: Meet OnBoarding Bot

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Chatbots for travel
Video

Video: Smart Travel Bots Boost Customer Experience

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Travel Chatbots
Bot Animation

Booking a Trip or Event: Meet Booking Bot

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Bot for Account Status
Video

Video: Transforming Customer Engagement: 3 Use Cases

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Insurance Industry Scene
Video

Video: Transforming Insurance with Smart Conversations

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Mobile payments
Article

Top Industries Chatbots are Set to Disrupt in 2019

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Financial Services Use Cases
Article

Sweet talking: How chatbots help banks become smarter

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Making an insurance claim
Bot Animation

Streamline Claims: Meet ClaimsBOT

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jump-the-queue-phone-to-messaging
Bot Animation

Beat Customer Churn: Meet WinBackBOT

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No I in Team but What about AI
Article

Transforming Chatbots with Conversational AI

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eBook

10 Smart Bots for Energy & Utilities

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botty-guides-transform-customer-service-experience
Article

UCD Business Alumni: In Profile – Cathal McGloin

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chatbot-message-business-pwc-ireland
Article

Chatbots bring big business opportunities but establishing trust is essential, PWC Ireland

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No I in Team but What about AI
Article

CSM: There’s No I in Team, but What About AI?

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Cloud makes AI accessible
Article

Compare the Cloud: Could Cloud Make AI Accessible for All?

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taking-the-fear-out-of-AI-business-chief-interviews-ServisBOT CEO
Article

Business Chief: Taking the Fear out of AI, An Interview with Cathal McGloin

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Customer support
Report

McKinsey: Higher Satisfaction at Lower Costs: Digitizing Customer Care

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Video

The Customer Service Problem We Solve

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Video

How We Integrate with AWS Connect

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Video

The Importance of AI-Powered Automation

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Video

What is Conversational AI?

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Video

The Benefits of Messaging Over Live Chat

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Video

What is a ServisBOT? (It’s not “just” a Chatbot)

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Video

How We Benefit End-User Customers

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Video

How ServisBOT Transforms Customer Service Experience

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Video

What Makes ServisBOT Different?

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