By 7 Minute Read
Category: Customer Service Transformation
AI, Customer Service Transformation, Large Language Model, Voice
The Game-changing Characteristics of AI Copilots for Customer Service
Taking Customer Experience to the Next Level with AI Copilots for Customer Service Good...
By 4 Minute Read
AI, Customer Service Transformation, Voice
The Rise of AI and Voice: Why Voice Never Went Away and Why It’s the Future of Customer Service
For years, tech industry pundits have predicted the demise of voice communication in customer...
By 4 Minute Read
Bots, Customer Service Transformation, Large Language Models
How to Enhance Customer Insights with Large Language Models (LLMs)
In today’s data-driven world, businesses are constantly seeking ways to better understand their customers...
By 4 Minute Read
Bots, Customer Service Transformation, Live Chat, News
ServisBOT’s AI-Driven Chatbot Automation Solution is Now Available Through the Black Knight Servicing Digital Solution
Release Highlights The integration of ServisBOT’s chatbot solution with the Black Knight Servicing Digital...
By 2 Minute Read
Customer Service Transformation
Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant
If there’s one thing that is hard to predict it is the ebb and...
By 4 Minute Read
Customer Service Transformation
With 17% of Calls Deflected, an AI Chatbot Steps in to Resolve Merchant Requests
As more merchants adopt electronic and contactless payments, they often need assistance either setting...
By 5 Minute Read
Customer Service Transformation
4 Ways to Create Customer Service Transformation in a Digital World
The Customer Service Experience is Ripe for Digital Transformation. Don’t Miss out! Customer service...
By 5 Minute Read
Customer Service Transformation
Integrating Intelligent Virtual Agents (IVA) to transform CX for the Contact Center
The Role of AI-powered Intelligent Virtual Agents (IVA) in Today’s Contact Center Operations Today’s...
By 7 Minute Read
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