self service

Borrowers Self-serve with Ease with a Chatbot

12% of callers opt in to self-serve with a forbearance chatbot.

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Common Borrower Queries Resolved by a Chatbot

A 75% containment rate lets live agents focus on complex queries.

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Chatbot Helps Scale Customer Support Digitally

28% automation enables scaling without adding agent pressure.

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Chatbot Automates to Take Pressure Off Live Chat

60% of live chats automated using a digital assistant.

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Merchants Troubleshoot and Make Account Changes using a Bot

Chatbot delivers 2x productivity boost in account changes.

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removing onboarding friction

Removing Friction from Onboarding with a Bot

Agent productivity increased 10x for a smoother onboarding.

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AI Bot Assists Customers from Quote to Sale

Increasing online quote-to-sale conversions by over 11%.

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A Guide for your Conversational AI Journey

Gathering perspectives based on our many experiences deploying chatbots for customers, this guide highlights a number of valuable considerations, for those embarking on their first chatbot or for those expanding conversational capabilities across the business.

Journey to success
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