Borrowers Self-serve with Ease with a Chatbot
12% of callers opt in to self-serve with a forbearance chatbot.
Common Borrower Queries Resolved by a Chatbot
A 75% containment rate lets live agents focus on complex queries.
Chatbot Helps Scale Customer Support Digitally
28% automation enables scaling without adding agent pressure.
Chatbot Automates to Take Pressure Off Live Chat
60% of live chats automated using a digital assistant.
Merchants Troubleshoot and Make Account Changes using a Bot
Chatbot delivers 2x productivity boost in account changes.
Removing Friction from Onboarding with a Bot
Agent productivity increased 10x for a smoother onboarding.
AI Bot Assists Customers from Quote to Sale
Increasing online quote-to-sale conversions by over 11%.
AI Bot Fully Automates 20% Complaints, Pre-processes 80%
Bot automates 20% and pre-processes 80% of complaints.
A Guide for your Conversational AI Journey
Gathering perspectives based on our many experiences deploying chatbots for customers, this guide highlights a number of valuable considerations, for those embarking on their first chatbot or for those expanding conversational capabilities across the business.