Transforming Customer Engagement through Smarter Conversations
We deploy an Army of Bots that manage conversations to achieve better outcomes and create exceptional customer experience.
Enhancing Digital Customer Engagement through Technology.
Messaging
Facilitate convenient and engaging rich-media conversations with customers across web, mobile, social and new digital channels.
Artificial Intelligence
Designed specifically to manage smarter customer conversations that deliver better outcomes more efficiently.
Automation
Deploy bots that automate workflows and tasks, helping lower the cost of delivery while increasing customer access and service availability.
What’s Sweeter than Smarter Conversations at a Lower Cost of Delivery?
You don’t have to make tradeoffs between the cost and quality of customer engagement. We provide simple, convenient and powerful solutions that deliver exceptional customer experience at lower cost .
Finally, you can have your cake and eat it too.
AI will power 85% of customer service interactions by 2020.
It’s Your Customer’s World. You’re Living In It.
Your customers live in a multi-channel reality, and expect an exceptional experience in all their interactions.
Customer Service
Respond to customer service requests 24/7 via SMS, social, mobile or desktop chat, voice, email, in-app, digital assistants – in fact, any digital channel.
Customer Journey
Customer interactions can involve more complex journeys. Manage and automate workflows and tasks that deliver specific outcomes fast and efficiently.
Proactive Engagement
Don’t just wait for your customers. Initiate campaigns and outreach programs that reflect your brand and build loyalty while delivering superior customer experience.
They’re Focused on the Math. We’re Focused on Your Brand.
Unlike the competitors, our conversational service is built around AI-enhanced rich media interactions that reflect your brand.
Delivering Better Outcomes to Complex Problems.
With ServisBOT, you can automate responses and backend tasks, creating and deploying sophisticated conversation and process flows in a matter of minutes.
AI-Powered Automation
Respond to customers 24/7 and resolve their issues using intelligent task-driven bots. Create a more convenient experience for customers while lowering the cost of delivery.
Visual Bot Designer
Use our drag and drop designer to map new conversation flows and automate complex processes that are unique to your business.
Army of Bots
Extend the reach of your customer engagement team with our pre-built Army of Bots, to help deliver an exceptional experience, or design your own bot.
All Bots Are Not Created Equal.
While some of our bots specialize in chat, others leverage AI and machine learning to auto-solve more complex inbound customer requests while others undertake proactive customer outreach. We call them ServisBOTs.
80% of millenials would rather text a company’s customer service than wait on hold.
We Play Nice with Others.
We complement market-leading CRMs and contact center solutions. Implementation is nearly instantaneous, and integration is downright easy.
