Transforming Customer Engagement through Conversational AI
Building Enterprise Solutions for Chatbots? Download our RFP Template.
A Conversational AI Platform for the Enterprise
Virtual Assistant for Bot Orchestration
Plug-In Framework for AI Services
Tools to Build and Deploy Bots
Blueprints for Out-of-the-Box Solutions
Supercharged by the Virtual Assistant
Our Virtual Assistant is the superbot that manages and orchestrates all other bots. This clever bot maintains the conversation with the customer across different channels while orchestrating the underlying bots, who carry out specific missions or manage journeys.
The Virtual Assistant is the brain that also handles identity, language, escalation, and decision-making, using artificial intelligence to deliver a consistent brand experience to your users.
Deploy an Army of Bots
Each of our bots has a specific mission, whether that is answering FAQs, renewing a subscription, or onboarding an employee. We allow you to create an army of bots to handle different parts of the customer engagement journey.
Bots can handle both inbound and outbound customer interactions. Different types of bots can be used for different tasks ranging from natural language detection to workflows, human handover, and business intent execution.
They can work on their own or together as an army to fulfill the customer need.
Build Bots Faster
Let your dream bot become a reality. Don’t let artificial intelligence or technology daunt you. Our bot blueprints and visual design tools make life a lot easier for business users.
We also provide tooling for enterprise developers to build and test bots for scale and automate their deployment.
Get your bots to market faster and engage in new and exciting ways with your customers. You can bring your own bots too.
Automate Customer Journeys
Are your bots all talk and no action?
Our smart bots work for your business, streamlining complete customer journeys, and automating business workflows. We provide an integration layer to inject enterprise data securely into conversation flow to deliver business outcomes.
Deploy bots that get things done more efficiently and at a lower cost. That’s the beauty of our Conversational AI Platform.
Make Bots Smarter
Are your chatbots failing to live up to expectations?
Whether it’s learning new skills, different languages, or making small talk, we can make your bots smarter. Our conversational AI model is built for scale and intelligence.
Raise your bot IQ and engage in more meaningful and personalized ways.
“A great Virtual Customer Assistant (VCA) offers more than just information. It should enrich the customer experience, help the customer throughout the interaction and process transactions on behalf of the customer.”
Gene Alvarez
Managing VP, Gartner
