Transforming Digital Engagement for our Customers

An AI Bot Platform for the Enterprise

virtual assistant bot orchestration

Multi-Bot Orchestration

artificial intelligence

Library of AI Services

automation

Tools to Build & Deploy Bots

out-of-the-box solutions

Blueprints for Use Cases

Smart Automation and Intelligent Routing

Quickly deploy an AI bot to provide out-of-hours automation and work collaboratively with your live chat. Automate key customer interactions across the complete customer lifecycle, deflect calls from your busy agents, and provide a better customer experience.

Selectively automate processes based on customer intent, working 24/7, and with handover to live chat when needed. And even deploy a virtual agent to assist and support your live agents with suggested next-best-action and rich media content.

Automation & Containment using a Call Deflection Bot

Deploy Multiple AI Bots

Each of our AI bots has a specific skill set, just like your human agents are trained as subject matter experts.  Whether that is answering customer service queries, renewing a policy, providing IT support to employees, or onboarding a new customer, our chatbot platform makes it easy for you to build a bot for each and every use case. We allow you to create an army of bots to handle different interactions or journeys across the complete customer lifecycle.

With our multi-bot architecture, you can manage and orchestrate multiple bots to create more sophisticated and unified experiences. With this modular approach, you can also expand and scale your conversational AI projects with ease and efficiency.

Orchestrating Multiple Bots 

Build Bots Faster

Let your dream bot become a reality. Don’t let artificial intelligence or technology daunt you. Our AI bot blueprints and visual design tools make life a lot easier for business users to quickly build their own bots.

We also provide tooling for enterprise developers to build and test bots for scale and automate their deployment.

Get your bots to market faster and take advantage of more ways to automate key customer interactions using Conversational AI.

AI Case Study: A Bot Converts Quotes

Automate Customer & Employee Journeys

Are your AI Bots all talk and no action?

Our AI bots work for your business, streamlining and automating complete customer journeys. You can rest assured that your business data is securely integrated into conversations. Our integration layer protects your customer and employee data at all times. That’s the beauty of our Conversational AI solutions.

Embrace the world of AI bots to help you get things done more efficiently and at a lower cost. 

Explore the Use Cases for Bots

“The potential to use AI Bots to improve our conversion rates, while providing operational efficiencies across customer service, was an opportunity we couldn’t ignore.”

Louise McCormack, AA Ireland, Customer Lifecycle Manager

AI Case Study 5

Make Your AI Bots Portable across Different NLP 

Are you worried about being tied to a particular NLP?

Our bot platform supports the AI engines that are most suitable to your business and use cases. You don’t have to stick with a single NLP engine. Whether you are using Amazon Lex, Google DialogFlow, IBM Watson, Microsoft Luis, Rasa, Wit.ai, or a combination of some of these, our platform has you covered. Your bots can be portable across many different AI engines so there’s no lock-in or limitations. You can even Bring-Your-Own-Bot to our platform and continue to build using our tools and taking advantage of our advanced platform features. 

In this fast-paced world of AI technology, stay nimble and agile so you can future-proof your AI investment and not be tied into proprietary or monolithic solutions. 

Conversational AI is a Journey

What is your Bot Maturity Stage?

Technology adoption is often a journey. You may have initiated your journey with a single basic chatbot or you may have several AI bots in production. No matter what stage you are at there are opportunities to improve and hurdles to overcome.

Our chatbot platform supports you whether you are increasing the functionality of your first chatbot, extending the technology across different or more advanced use cases or parts of your business, or expanding the scope of your bot projects to a broader customer base and/or languages.

Check out your bot maturity stage and discover some useful tips on progressing your projects and capturing the benefits of enhanced customer experience, increased automation, and a scalable and resilient architecture. 

Download our Conversational AI Journey Guidebook

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