Automating Key Customer Interactions with Conversational AI

Experiencing High Call Volumes?
Automation Can Help.

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A Conversational AI Platform for the Enterprise

virtual assistant bot orchestration

Multi-Bot Orchestration

artificial intelligence

Library of AI Services

automation

Tools to Build & Deploy Bots

out-of-the-box solutions

Blueprints for Use Cases

Smart Automation and Intelligent Routing

Quickly deploy an intelligent virtual assistant (IVA) to provide out-of-hours automation and work collaboratively with your live chat. Automate key customer interactions across the complete customer lifecycle, deflect calls from your busy agents, and provide better customer experience.

Selectively automate processes based on customer intent, working 24/7, and with handover to live chat when needed. And even deploy a virtual agent to assist and support your live agents with suggested next-best-action and rich media content.

Intelligent Virtual Agents for the Contact Center

Deploy an Army of AI Bots

Each of our AI bots has a specific mission, whether that is answering queries, renewing a subscription, or onboarding a new customer. We allow you to create an army of bots to handle different interactions or journeys across the complete customer lifecycle.

Bots can handle both inbound and outbound customer interactions. Different types of bots can be used for different tasks ranging from natural language detection to workflows, human handover, and business intent execution.

They can work on their own or together and can integrate with your live chat to handover to humans when needed.

Check out our Bot eBook

Build Bots Faster

Let your dream bot become a reality. Don’t let artificial intelligence or technology daunt you. Our bot blueprints and visual design tools make life a lot easier for business users to quickly build their own bots.

We also provide tooling for enterprise developers to build and test bots for scale and automate their deployment.

Get your bots to market faster and take advantage of more ways to automate key customer interactions using Conversational AI.

Customer Case Study

Automate Customer & Employee Journeys

Are your bots all talk and no action?

Our AI bots work for your business, streamlining and automating complete customer journeys. You can rest assured that your business data is securely integrated into conversations. Our integration layer protects your customer and employee data at all times. That’s the beauty of our Conversational AI solutions.

Embrace the world of virtual assistants or AI bots to help you get things done more efficiently and at a lower cost. 

Explore Bot Journeys

“The potential to use AI-powered chatbots to improve our conversion rates, while providing operational efficiencies across customer service, was an opportunity we couldn’t ignore.”

Louise McCormack, AA Ireland, Customer Lifecycle Manager

AI Case Study 5

Make Bots Portable across NLP Engines

Are you worried about being locked-in to a particular NLP?

Our Conversational AI platform supports the AI engines that are most suitable to your business and use cases. You don’t have to stick with the single NLP engine that you originally chose. Your bots can be portable across many different AI engines so there’s no lock-in or limitations.

A Call Deflection Bot Solution in the Face of High Call Volumes due to Coronavirus

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Insurance Chatbot Case Study: How the AA increased conversion rates on quotes

the Case Study

 

The Fundamentals of a Successful Chatbot Strategy

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10 Bot Use Cases to Transform Customer Engagement

the eBook

 

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