Transforming Customer Engagement through Conversational AI

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Transform Customer Engagement with Conversational AI: 10 Bots for Banking

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A Conversational AI Platform for the Enterprise

virtual assistant bot orchestration

Virtual Assistant for Bot Orchestration

artificial intelligence

Plug-In Framework for AI Services

automation

Tools to Build and Deploy Bots

out-of-the-box solutions

Blueprints for Out-of-the-Box Solutions

Supercharged by the Virtual Assistant

Our Virtual Assistant is the superbot that manages and orchestrates all other bots. This clever bot maintains the conversation with the customer across different channels while orchestrating the underlying bots, who carry out specific missions or manage journeys.

The Virtual Assistant is the brain that also handles identity, language, escalation, and decision-making, using artificial intelligence to deliver a consistent brand experience to your users.

Learn More in our VA Blog

Deploy an Army of Bots

Each of our bots has a specific mission, whether that is answering FAQs, renewing a subscription, or onboarding an employee. We allow you to create an army of bots to handle different parts of the customer engagement journey.

Bots can handle both inbound and outbound customer interactions. Different types of bots can be used for different tasks ranging from natural language detection to workflows, human handover, and business intent execution.

They can work on their own or together as an army to fulfill the customer need.

Check out our Bot eBook

Build Bots Faster

Let your dream bot become a reality. Don’t let artificial intelligence or technology daunt you. Our bot blueprints and visual design tools make life a lot easier for business users.

We also provide tooling for enterprise developers to build and test bots for scale and automate their deployment.

Get your bots to market faster and engage in new and exciting ways with your customers. You can bring your own bots too.

See our Bots in Action

Automate Customer Journeys

Are your bots all talk and no action?

Our smart bots work for your business, streamlining complete customer journeys, and automating business workflows. We provide an integration layer to inject enterprise data securely into conversation flow to deliver business outcomes.

Deploy bots that get things done more efficiently and at a lower cost. That’s the beauty of our Conversational AI Platform.

Explore Bot Journeys

Make Bots Smarter

Are your chatbots failing to live up to expectations?

Whether it’s learning new skills, different languages, or making small talk, we can make your bots smarter. Our conversational AI model is built for scale and intelligence.

Raise your bot IQ and engage in more meaningful and personalized ways. 

Make Your Bots Smarter?

“A great Virtual Customer Assistant (VCA) offers more than just information. It should enrich the customer experience, help the customer throughout the interaction and process transactions on behalf of the customer.”

Alvarez at Garnter

Gene Alvarez
Managing VP, Gartner

Chatbots and RPA: Converging Use Cases

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Streamline Claims: Meet ClaimsBOT

the Bot Animation

 

The Fundamentals of a Successful Chatbot Strategy

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10 Bot Use Cases to Transform Customer Engagement

the eBook

 

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