Transforming Customer Engagement through Conversational AI

We deploy an Army of Bots that manage conversations to achieve better outcomes and create exceptional customer experience.

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channels of communications

Enhancing Digital Customer Engagement through Conversational AI.

messaging

Messaging

Facilitate convenient and engaging rich-media conversations with customers across web, mobile, social and new digital channels.

artificial intelligence

Artificial Intelligence

Designed specifically  to manage smarter customer conversations that deliver  better outcomes more efficiently.

automation

Automation

Deploy bots that automate workflows and tasks, helping lower the cost of delivery while increasing customer access and service availability.

What’s Sweeter than Smarter Conversations at a Lower Cost of Delivery?

You don’t have to make tradeoffs between the cost and quality of customer engagement. We provide simple, convenient and powerful solutions that deliver exceptional customer experience at lower cost .

Finally, you can have your cake and eat it too.

Learn How We Make It Happen

AI will power 85% of customer service interactions by 2020.

The Customer Experience in 2020, Gartner

It’s Your Customer’s World. You’re Living In It.

Your customers live in a multi-channel reality, and expect an exceptional experience in all their interactions.

Customer Service

Respond to customer service requests 24/7 via SMS, social, mobile or desktop chat, voice, email, in-app, digital assistants – in fact, any digital channel. 

Customer Journey

Customer interactions can involve more complex journeys. Manage and automate workflows and tasks that deliver specific outcomes fast and efficiently.

Proactive Engagement

Don’t just wait for your customers. Initiate campaigns and outreach programs that reflect your brand and build loyalty while delivering superior customer experience.

Take ServisBOT for a Spin

They’re Focused on the Math. We’re Focused on Your Business.

 Our conversational AI platform is designed to match smart conversations to business intent.

Learn More About Conversational AI

Delivering Better Outcomes to Complex Problems.

With ServisBOT, you can automate responses and backend tasks, creating and deploying sophisticated conversation and process flows in a matter of minutes.

AI-Powered Automation

Respond to customers 24/7 and resolve their issues using intelligent task-driven bots. Create a more convenient experience for customers while lowering the cost of delivery.

Army of Bots

Extend the reach of your customer engagement team with our pre-built Army of Bots, to help deliver an exceptional experience, or design your own bot.

Visual Bot Designer

Use our drag and drop designer to map new conversation flows and automate complex processes that are unique to your business.

Learn Why Automation is Important to CSX

All Bots Are Not Created Equal.

While some of our bots specialize in chat, others leverage AI and machine learning to auto-solve more complex inbound customer journeys while others handle proactive outbound activities. We call them ServisBOTs.

Meet the ServisBOT Army

80% of millenials would rather text a company’s customer service than wait on hold.

OpenMarket, Survey on Millennials, 2016

We Play Nice with Others.

We complement market-leading CRMs and contact center solutions. Implementation is nearly instantaneous, and integration is downright easy.

The Intersection of Conversational AI and Robotic Process Automation (RPA)

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Deploying an Army of Bots to Drive Better Customer Engagement

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Beyond the Virtual Assistant: Putting Bots to Work in Customer Service

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Winning the Brand War with Bots: Seven Considerations

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Seriously. Let’s Talk.

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