Transform Customer Service Engagement with Chatbots
Play VideoDeploy Customer Service Bots. Create an Exceptional Experience.
Increase Self-Service Resolution Rates
Lower the Cost of Service Delivery
Improve Customer Experience
Get Started Faster with Blueprints for Customer Service Bots
Unwrap a bot blueprint in your account and modify it to meet your business needs. Our blueprints help you create bot experiences for a broad range of customer service interactions. Meet our Customer Service bot stars.
Response to FAQs at Your Fingertips
Responding to Customer FAQs and other queries can be fast and easy. Searching for information on products, services, terms & conditions, or other customer-related queries can be tedious.
FAQ bots can handle common customer service queries in more convenient, efficient, and cost-effective ways. The bot can understand exactly what information the customer wants and provide it quickly and seamlessly in the conversation. It can interact more fluidly with the customer and answer several queries, handing over to an agent if necessary. This gives customers access to responses on their time, in their channel, and at their pace, improving their experience and reducing the need for agent involvement.
Bots Can Be Proactive Too
You don’t always have to wait until your customers reach out with a service request.. Customer service can be proactive too, updating customers on status or alerting them to incidences or events. Conversational AI supports proactive and innovative outreach to your customers – helping you to build customer loyalty, reduce churn, win back lost customers, or collect late payments. Execute campaigns across multiple digital and voice channels more cost-effectively than traditional channels.
Faster Complaint Handling and Resolution
Dealing with angry customers is never easy. But handling complaints is a natural part of customer service and the experience can be the make or break of a good relationship. But when customers are limited to contact center hours or long wait times their frustration levels just grow.
A Complaint bot is available 24/7 and in different channels to respond to and resolve customer issues. The bot can respond instantly to the customer issue, initiate the workflow to resolve their issue, or escalate to a human agent. Since the bot works out of hours it is always there for the customer.
