Get Started Faster with Blueprints for Customer Service Bots
Unwrap a bot blueprint in your account and adjust it to meet your business needs. You may build bot interactions for a variety of customer service engagements using our blueprints. Meet the stars of our AI Customer Service bots.
Deflect Routine Customer Queries to an AI Bot
Are routine and repetitive customer requests consuming your agents’ time? Why not deflect some of your inbound traffic to a channel where a digital assistant can help your customers, handing over to live agents when necessary?
An AI bot can handle common customer service queries in more efficient and cost-effective ways. The bot can understand customer intent, conduct a conversation to gather more details, and even automate underlying tasks so as to fulfill their need. It can either fully or partially automate, referring information and tasks to a live agent, where needed, and passing along the context in doing so. See how you can boost your containment rate using a chatbot.
Bots Can Be Proactive Too
You don’t always have to wait until your customers reach out to you. Customer service can be proactive too, updating customers on status, reminding them of overdue payments, or nudging them to complete an application, renewal, or onboarding process. Conversational AI solutions support proactive and innovative outreach to your customers – helping you to build customer loyalty, reduce churn, win back lost customers, or collect late payments. Anticipate your customer’s needs, prevent issues occurring, and build relationships through continuous communication with your customers. Don’t just reach out when you want something. Execute campaigns across multiple digital and voice channels more cost-effectively than traditional channels.
Faster Complaint Handling and Resolution
Having to deal with angry clients is never simple. However, responding to complaints is a normal aspect of providing customer service, and the outcome can make or break a positive relationship. However, customers’ levels of irritability only increase when they are constrained to contact center hours or lengthy wait periods.
A complaint bot is available around-the-clock through a variety of channels to respond to and address client complaints. The customer’s issue can be immediately addressed by the bot, a workflow can be started to resolve it, or the issue can be escalated to a human agent. Since the bot operates after hours, it is always available for customers and has the potential to dramatically improve customer service.