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Voice Assistants
Voice AI bots engage via voice channels to resolve customer issues. Conversations can be transcribed & summarized quickly and effectively.
Eliminate wait times, reduce operational costs, and enhance the customer experience.
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Agent Copilot
AI Copilots access knowledge bases, records, and past conversation summaries in real-time. They generate responses and automate workflows.
Improve agent decision-making, productivity, and compliance.
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Self-Service
AI Agents act autonomously, responding to customer queries via voice, chat, web, mobile app, or email, resolving routine or basic queries without human involvement.
Increase self-service, lower costs, and improve the customer experience.
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Personalization
Deeper insights, enabled by Gen AI, support more personalized customer interactions and proactive outreach in real time.
More personalized & meaningful engagement, improved CX and retention.
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Images & Documents
Gather images and documents from customers and verify details.Extract key data in real time to increase conversion and resolution rates.
Increase staff productivity and information access.
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Proactive Outreach
AI Assistants can be proactive, reaching out to remind customers of upcoming due dates, gathering missing docs, or offering marketing incentives.
Increase conversion rates, operational efficiency, and CX.
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