Get Started Faster with Blueprints for Customer Service Bots
Unwrap a bot blueprint in your account and modify it to meet your business needs. Our blueprints help you create bot experiences for a broad range of customer service interactions. Meet our AI Customer Service bot stars.
Deflect Routine Customer Queries to an AI Bot
Are routine and repetitive customer requests consuming your agents’ time? Why not deflect some of your inbound traffic to a channel where a digital assistant can help your customers, handing over to live agents when necessary?
An AI bot can handle common customer service queries in more efficient and cost-effective ways. The bot can understand customer intent, conduct a conversation to gather more details, and even automate underlying tasks so as to fulfill their need. It can either fully or partially automate, referring information and tasks to a live agent, where needed, and passing along the context in doing so. See how you can boost your containment rate using a chatbot.
Bots Can Be Proactive Too
You don’t always have to wait until your customers reach out to you. Customer service can be proactive too, updating customers on status, reminding them of overdue payments, or nudging them to complete an application, renewal, or onboarding process. Conversational AI solutions support proactive and innovative outreach to your customers – helping you to build customer loyalty, reduce churn, win back lost customers, or collect late payments. Anticipate your customer’s needs, prevent issues occurring, and build relationships through continuous communication with your customers. Don’t just reach out when you want something. Execute campaigns across multiple digital and voice channels more cost-effectively than traditional channels.
Faster Complaint Handling and Resolution
Dealing with angry customers is never easy. But handling complaints is a natural part of customer service and the experience can be the make or break of a good relationship. But when customers are limited to contact center hours or long wait times their frustration levels just grow.
A Complaint bot is available 24/7 and in different channels to respond to and resolve customer issues. The bot can respond instantly to the customer issue, initiate the workflow to resolve their issue or escalate to a human agent. Since the bot works out of hours it is always there for the customer and can create an incredible customer service transformation.