A Chatbot Architecture for Growing and Managing your AI Bots
By 6 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
AI, Bots, Chatbots
A Chatbot Architecture for Growing and Managing your AI Bots
Following my previous blog about the challenges of scaling conversational AI solutions and creating...
By 6 Minute Read
Bots, Chatbots, Customer Service Transformation
Customer Service Chatbots: 10 Great Bot Use Cases to Help Your Business
Customer service chatbots are more than just buzzwords for today’s customer service organization. They...
By 5 Minute Read
AI, Bots, Chatbots
How to Scale and Improve Chatbot Experiences
With the increased adoption of conversational AI, many enterprises are now looking at how...
By 4 Minute Read
AI, Bots, Chatbots, Customer Service Transformation, Live Chat
Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant
If there’s one thing that is hard to predict it is the ebb and...
By 4 Minute Read
Customer Service Transformation, AI, Bots, Chatbots, Live Chat
Customer Support Email Survey: Are You Responding to Customer Queries?
Are Your Customer Support Email or Web Form Queries Being Handled? To answer this...
By 5 Minute Read
Messaging
Customer Service Messaging: An Ideal Channel for Automating using a Chatbot
Customer Service Messaging Channels: Opening a Path for Automation Considering most of us use...
By 4 Minute Read
AI, Chatbots, Live Chat
Automation First: 60% Customer Interactions Automated by Putting a Chatbot in Front of Live Chat
Automation First Where Appropriate…Then Live Chat Live chat as a customer support channel has...
By 5 Minute Read
Customer Service Transformation, AI, Chatbots
4 Ways to Create Amazing Customer Service Experience in a Digital World
The Customer Service Experience is Ripe for Digital Transformation. Don’t Miss out! Customer service...
By 5 Minute Read
Bots
Deploying an Army of Bots to Drive Better Customer Engagement
Army of Bots: Why so Popular Now? Chatbots, or bots, are all the rage...
By 6 Minute Read
AI, Bots, Chatbots, Customer Service Transformation, Uncategorized
With 17% of Calls Deflected, an AI Chatbot Steps in to Resolve Merchant Requests
As more merchants adopt electronic and contactless payments, they often need assistance either setting...
By 5 Minute Read