The Fundamentals of a Successful Chatbot Strategy
By 5 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
AI, Chatbots
The Fundamentals of a Successful Chatbot Strategy
The Evolution of Chatbots: Flashback to the Early Days of Mobile Apps Just as...
By 5 Minute Read
AI, Bots, Voice
Four Ways Banking Bots Drive Smarter Conversations
Banking Bots offers Financial Services the Opportunity to Own the Customer Conversation. Over recent...
By 6 Minute Read
AI, Bots, Chatbots
The Spaghetti Soup of Artificial Intelligence (AI) Definitions for Business
Making sense of artificial intelligence is a challenge that data scientists face each day...
By 5 Minute Read
AI, Bots
The Intersection of Conversational AI and Robotic Process Automation (RPA)
Who will win the process war? Chatbots or RPA. Terminology abounds in the area...
By 6 Minute Read
AI, Bots
The AI Wave Powering Customer Engagement for Utilities
Bots Fueling Intelligent Automation and Engagement The Energy and Utilities sector is characterized by...
By 6 Minute Read
AI, Bots
Winning the Brand War with Bots: Seven Considerations
Why is brand so important in today’s era of conversational AI? Brands are at...
By 6 Minute Read
AI, Bots, Live Chat
Five Ways Bots are a Smart Choice for Onboarding Users
We’ve all signed up for some form of product or service, often using online...
By 6 Minute Read
Bots, Chatbots, Customer Service Transformation
Beyond the Virtual Assistant: Putting Bots to Work in Customer Service
Virtual assistants, chatbots, and bots are more than just buzzwords for today’s customer service...
By 6 Minute Read
AI, Bots, Customer Service Transformation
What was Hot at Contact Center Week (CCW) 2018?
What was Hot at CCW 2018? With temperatures in Las Vegas hitting 115F last...
By 5 Minute Read
AI, Bots, Live Chat, Messaging
Migrating from Live Chat to Messaging, Bots, and AI for Superior Customer Service Experience
Live Chat: An old reliable? Despite the renewed interest over the past few years,...
By 6 Minute Read