By 4 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
Bots, Customer Service Transformation, Large Language Models
How to Enhance Customer Insights with Large Language Models (LLMs)
In today’s data-driven world, businesses are constantly seeking ways to better understand their customers...
By 4 Minute Read
AI, Bots, Chatbots
How to Improve NLU Accuracy : 6 Issues with Chatbot Accuracy and Performance
In this post, we review six ways to improve NLU accuracy (and chatbot performance)...
By 8 Minute Read
AI, Large Language Models
ChatGPT’s model vs a “Traditional” Chatbot NLU
ChatGPT, and it’s underlying model, GPT-3 is all the rage right now – but...
By 3 Minute Read
AI, Large Language Models
ChatGPT, GPT-3 and What it means for Conversational AI
Time for a brief return to my past life as a “bundle-of-red-hair-jetting-about-on-a-stage tech evangelist”,...
By 5 Minute Read
AI, Chatbots
5 Use Cases for Chatbots in Workers Compensation
In this blog, I want to explain how health insurance chatbots in workers compensation...
By 7 Minute Read
AI, Bots
Using MLOps to improve AI Training and Bot Performance
This blog post explores how adopting AI MLOps (or ML Operations) offers a more...
By 7 Minute Read
Bots
5 Use Cases for Multi-Bot Architecture: Driving Better Customer Service Outcomes
Alleviating the Pressure on Customer Service via Conversational AI Conversational AI and chatbots continue...
By 7 Minute Read
Chatbots
Lower the Cost of Chatbot Development & Management
Conversational AI along the Road to Digital Transformation Conversational AI (or chatbots) leverage natural...
By 5 Minute Read
Chatbots
Overcome Chatbot Failure and Build Better Conversational Bot Experiences, Faster!
Conversational Artificial Intelligence (AI) experiences are a hot ticket item for enterprises as organizations...
By 6 Minute Read
AI, Bots, Chatbots
ServisBOT helps accelerate the development and enhancement of conversational AI bot solutions powered by Amazon Lex.
ServisBOT’s conversational artificial intelligence (AI) platform helps Amazon Lex developers and business users to...
By 2 Minute Read
AI
Six Reasons why Businesses Need Conversational AI Chatbot Solutions
The adoption of conversational ai chatbots for interaction-intensive businesses was on a high growth...
By 5 Minute Read
Chatbots
Conversational AI vs Chatbot: What’s the Difference
The definitions of conversational AI vs chatbot can be confusing because they can mean...
By 3 Minute Read
Chatbots
Four Considerations when Building Digital Workplace Chatbots
Why is the digital workplace more relevant than ever and how can artificial intelligence...
By 5 Minute Read
Bots
IT Helpdesk Bot: Single Access for Employee Support
What is an IT Helpdesk bot or chatbot and why is it important? An...
By 5 Minute Read
AI
The Convergence of Robotic Process Automation RPA and Smart AI Bots
Robotic Process Automation (RPA) Bots and Conversational AI: Two Winning AI Technologies Terminology abounds...
By 5 Minute Read