The Virtual Assistant: The Super-Hero and Orchestrator of Bots
By 8 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
AI
The Virtual Assistant: The Super-Hero and Orchestrator of Bots
What is a Virtual Assistant (VA) and what are the key attributes that differentiate...
By 8 Minute Read
Bots, Chatbots, RPA
Chatbots and RPA: Converging Use Cases
Two AI-based technologies are set to revolutionize many industries, both in terms of experience...
By 6 Minute Read
AI, Chatbots
Digital Innovation, AI and FOMO Emerge as Top Themes at SXSW 2019
Innovation led by Digital, AI and FOMO Emerge as Top Trends at SXSW 2019...
By 4 Minute Read
AI, Voice
Intelligent Voice Assistants Get to Work in the Digital Workplace
Just eleven years after the introduction of the smartphone, intelligent voice assistants are seeing...
By 3 Minute Read
Chatbots
Infographic: 9 Considerations for Your Chatbot Strategy for 2019
As we say farewell to 2018 and embrace 2019, we believe chatbots will mature,...
By 2 Second Read
AI
re:Invent 2018: Validation for a Serverless Technology Stack
Last week saw 55,000 technology executives, builders and operators hit a relatively chilly Las...
By 4 Minute Read
Chatbots, Messaging
Travel Chatbots Take Customer Experience to New Heights
One of the most dynamic customer-facing global industries is the travel and tourism industry,...
By 5 Minute Read
AI, Chatbots
The Fundamentals of a Successful Chatbot Strategy
The Evolution of Chatbots: Flashback to the Early Days of Mobile Apps Just as...
By 5 Minute Read
AI, Bots
Four Ways Banking Bots Drive Smarter Conversations
Banking Bots offer Financial Services the Opportunity to Own the Customer Conversation. Over recent...
By 6 Minute Read
AI, Bots, Chatbots
The Spaghetti Soup of Artificial Intelligence (AI) Definitions for Business
Making sense of artificial intelligence definitions is a challenge that data scientists face each...
By 5 Minute Read