Automation First: 60% Customer Interactions Automated Using A Chatbot in Front of Live Chat
By 5 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
AI, Chatbots, Live Chat
Automation First: 60% Customer Interactions Automated Using A Chatbot in Front of Live Chat
Automation First Where Appropriate…Then Live Chat Live chat as a customer support channel has...
By 5 Minute Read
AI, Bots, Chatbots, Customer Service Transformation, Uncategorized
With 17% of Calls Deflected, an AI Chatbot Steps in to Resolve Merchant Requests
As more merchants adopt electronic and contactless payments, they often need assistance either setting...
By 5 Minute Read
AI, Bots
RPA and Chatbots: The Powerful Intersection of AI
RPA and Chatbots: Winning AI Technologies Terminology abounds in the area of artificial intelligence...
By 6 Minute Read
Bots, Chatbots, RPA
Chatbots and RPA Use Cases: How their Intersection Boosts Experience and the Bottom Line
Chatbot and RPA use cases are set to revolutionize many industries, both in terms...
By 6 Minute Read
AI, Chatbots
How to Overcome Intent Limitations on Amazon Lex and other NLP Engines
The importance of training data in creating compelling conversational AI solutions cannot be under-estimated....
By 4 Minute Read
AI, Bots
6 Elements of a Multi-Bot Approach to Overcome NLP and User Experience Issues
A Multi-bot Approach to Conversational AI helps enterprises build more consistent conversational experiences that...
By 8 Minute Read
AI, Bots
Overcome Chatbot Failure and Intent Overload with a Multi-Bot AI Architecture
Conversational AI experiences are on the rise as natural language and machine learning technologies...
By 10 Minute Read
AI
The Bot Orchestrator: The Super-Bot in Managing Multiple AI Bots Efficiently & Successfully
As AI chatbots are rolled out across different departments, regions, or for different business...
By 9 Minute Read
AI
Becoming an Award-winning Business by deploying Conversational AI Solutions
Winning industry awards is great but the positive business results generated from rolling out...
By 2 Minute Read
Bots, AI
Automating Customer Onboarding: 5 Ways that AI Assistants Help
Customer onboarding is one of the first journeys a customer may take post-sale with...
By 6 Minute Read