By 2 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
AI
ServisBOT helps accelerate the development and enhancement of conversational AI bot solutions powered by Amazon Lex.
ServisBOT’s conversational artificial intelligence (AI) platform helps Amazon Lex developers and business users to...
By 2 Minute Read
AI
Six Reasons why Businesses Need Conversational AI Chatbot Solutions
The adoption of conversational ai chatbots for interaction-intensive businesses was on a high growth...
By 5 Minute Read
Chatbots
Conversational AI vs Chatbot: What’s the Difference
The definitions of conversational AI vs chatbot can be confusing because they can mean...
By 3 Minute Read
Chatbots
Four Considerations when Building Digital Workplace Chatbots
Why is the digital workplace more relevant than ever and how can artificial intelligence...
By 5 Minute Read
Chatbots
Overcome Chatbot Failure and Build Better Conversational Bot Experiences, Faster!
Conversational Artificial Intelligence (AI) experiences are a hot ticket item for enterprises as organizations...
By 6 Minute Read
Bots
IT Helpdesk Bot: Single Access for Employee Support
What is an IT Helpdesk bot or chatbot and why is it important? An...
By 5 Minute Read
AI
The Intersection of Smart AI Bots and Robotic Process Automation RPA
Robotic Process Automation RPA Bots and Conversational AI: Two Winning AI Technologies Terminology abounds...
By 5 Minute Read
AI
Winning Conversational AI Awards
Winning industry awards is great but the positive business results generated from rolling out...
By 2 Minute Read
AI
Building and Managing Advanced Conversational AI Solutions using a Platform
Demand for advanced conversational AI solutions has increased rapidly over the past 18 months...
By 7 Minute Read
AI
IVR Deflection Tackles High Call Volumes during COVID-19
A good call or IVR deflection solution that leverages the power of a digital...
By 4 Minute Read
AI
A Chatbot Architecture for Growing and Managing your AI Bots
Following my previous blog about the challenges of scaling conversational AI solutions and creating...
By 6 Minute Read
Chatbots
How to Scale and Improve Chatbot Experiences
With the increased adoption of conversational AI, many enterprises are now looking at how...
By 4 Minute Read
Customer Service Transformation
Customer Support Email Survey: Are You Responding to Customer Queries?
Are Your Customer Support Email or Web Form Queries Being Handled? To answer this...
By 5 Minute Read
AI
How Bots Automate Customer Service while Lowering Costs
AI bots are not new to automating customer service operations but they have evolved...
By 6 Minute Read
Customer Service Transformation
Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant
If there’s one thing that is hard to predict it is the ebb and...
By 4 Minute Read