Embracing Conversational AI in Banking
By 6 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
AI, Chatbots
Embracing Conversational AI in Banking
Banks are under continuous pressure to retain and grow their customer base and remain...
By 6 Minute Read
Chatbots
5 Tips for Putting Employee Chatbots to Work for HR
High-speed networks, mobile devices, and software solutions have sparked new working models, work cultures,...
By 5 Minute Read
AI, Chatbots, Customer Service Transformation
4 Ways to Transform Customer Service Experience in a Digital World
Customer Service is Ripe for Digital Transformation. Don’t Miss out! Customer service often evokes...
By 5 Minute Read
AI, Chatbots
Meet you at Re:Mars!
The impact of Artificial Intelligence (AI) and Machine Learning (ML) technologies on today’s digital...
By 1 Minute Read
AI, Bots
Enterprise Bot Adoption: From Disillusion to the Slope of Enlightenment
AI bots, chatbots, smart bots, and conversational AI are alive and kicking! There is...
By 6 Minute Read
Chatbots
Crafting RFP Questions for Your Chatbot Project: Here’s a Helpful RFP Template
What questions do you need to consider when putting together a Request for Proposal...
By 4 Minute Read
AI
The Virtual Assistant: The Super-Hero and Orchestrator of Bots
What is a Virtual Assistant (VA) and what are the key attributes that differentiate...
By 8 Minute Read
Bots, Chatbots, RPA
Chatbots and RPA: Converging Use Cases
Two AI-based technologies are set to revolutionize many industries, both in terms of experience...
By 6 Minute Read
AI, Chatbots
Digital Innovation, AI and FOMO Emerge as Top Themes at SXSW 2019
Innovation led by Digital, AI and FOMO Emerge as Top Trends at SXSW 2019...
By 4 Minute Read
AI, Voice
Intelligent Voice Assistants Get to Work in the Digital Workplace
Just eleven years after the introduction of the smartphone, intelligent voice assistants are seeing...
By 3 Minute Read