AI, Bots

6 Elements of a Multi-Bot Approach to Overcome NLP and User Experience Issues

A Multi-bot Approach to Conversational AI helps enterprises build more consistent conversational experiences that...

By Ty Rollin8 Minute Read

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AI, Bots

Overcome Chatbot Failure and Intent Overload with a Multi-Bot AI Architecture

Conversational AI experiences are on the rise as natural language and machine learning technologies...

By Ty Rollin10 Minute Read

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AI

The Bot Orchestrator: The Super-Bot in Managing Multiple AI Bots Efficiently & Successfully

As Digital AI Assistants are rolled out across different departments, regions, or for different...

By Cathal McGloin8 Minute Read

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AI

Becoming an Award-winning Business by deploying Conversational AI Solutions

Winning industry awards is great but the positive business results generated from rolling out...

By Kristen Muckleroy2 Minute Read

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Bots, AI

Automating Customer Onboarding: 5 Ways that AI Assistants Help

Customer onboarding is one of the first journeys a customer may take post-sale with...

By Ray McGloin6 Minute Read

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AI, Bots

How AI Assistants Take Automation to a Superior Level

Digital AI assistants are shaping a new model that allows businesses to keep customers...

By Cathal McGloin5 Minute Read

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AI, Customer Service Transformation

How AI Virtual Assistants Automate Customer Service while Lowering Costs

AI virtual assistants or AI bots are not new to customer service operations but...

By Cathal McGloin6 Minute Read

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Customer Service Transformation, AI

A Call Deflection AI Assistant Tackles High Call Volumes due to COVID-19

A good call deflection solution that leverages the power of a digital AI assistant,...

By Cathal McGloin4 Minute Read

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AI, Chatbots, Customer Service Transformation

Integrating Intelligent Virtual Agents (IVA) to transform CX for the Contact Center

The Role of AI-powered Intelligent Virtual Agents (IVA) in Today’s Contact Center Operations Today’s...

By Cathal McGloin7 Minute Read

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AI, Chatbots

Insurance Chatbot Example Demonstrates Increased Sales Conversions of over 11%

Think of the many different ways that customers interact across your business and discover...

By Cathal McGloin7 Minute Read

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