By 5 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
AI
Six Reasons why Businesses Need Conversational AI Chatbot Solutions
The adoption of conversational ai chatbots for interaction-intensive businesses was on a high growth...
By 5 Minute Read
Bots
IT Helpdesk Bot: Single Access for Employee Support
What is an IT Helpdesk bot or chatbot and why is it important? An...
By 5 Minute Read
AI
The Intersection of Smart Bots and Robotic Process Automation RPA
Robotic Process Automation RPA Bots and Conversational AI: Two Winning AI Technologies Terminology abounds...
By 5 Minute Read
AI
Winning Conversational AI Awards
Winning industry awards is great but the positive business results generated from rolling out...
By 2 Minute Read
AI
Enterprise Conversational AI versus Chatbots
Demand for enterprise conversational AI solutions has increased rapidly over the past 18 months...
By 8 Minute Read
AI
IVR Deflection Tackles High Call Volumes during COVID-19
A good call or IVR deflection solution that leverages the power of a digital...
By 4 Minute Read
AI
A Chatbot Architecture for Growing and Managing your AI Bots
Following my previous blog about the challenges of scaling conversational AI solutions and creating...
By 6 Minute Read
Chatbots
How to Scale and Improve Chatbot Experiences
With the increased adoption of conversational AI, many enterprises are now looking at how...
By 4 Minute Read
Customer Service Transformation
Customer Support Email Survey: Are You Responding to Customer Queries?
Are Your Customer Support Email or Web Form Queries Being Handled? To answer this...
By 5 Minute Read
AI
How Bots Automate Customer Service while Lowering Costs
AI bots are not new to automating customer service operations but they have evolved...
By 6 Minute Read
Customer Service Transformation
Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant
If there’s one thing that is hard to predict it is the ebb and...
By 4 Minute Read
Customer Service Transformation
With 17% of Calls Deflected, an AI Chatbot Steps in to Resolve Merchant Requests
As more merchants adopt electronic and contactless payments, they often need assistance either setting...
By 5 Minute Read
Chatbots
Automation First: 60% Customer Interactions Automated by Putting a Chatbot in Front of Live Chat
Automation First Where Appropriate…Then Live Chat Live chat as a customer support channel has...
By 5 Minute Read
AI
Intelligent Voice Assistants for 5 Places in Today’s Digital Workplace
Intelligent voice assistants are seeing increasing adoption among consumers. Naturally, this is having an...
By 3 Minute Read
Chatbots
The Fundamentals of a Successful Chatbot Strategy
Before diving into business chatbot strategy let’s start with a look at the evolution...
By 5 Minute Read