Meet you at Re:Mars!
By 1 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
AI, Chatbots
Meet you at Re:Mars!
The impact of Artificial Intelligence (AI) and Machine Learning (ML) technologies on today’s digital...
By 1 Minute Read
AI, Bots
Enterprise Bot Adoption: From Disillusion to the Slope of Enlightenment
AI bots, chatbots, smart bots, and conversational AI are alive and kicking! There is...
By 6 Minute Read
Chatbots
Crafting RFP Questions for Your Chatbot Project: Here’s a Helpful RFP Template
What questions do you need to consider when putting together a Request for Proposal...
By 4 Minute Read
AI
The Virtual Assistant: The Super-Hero and Orchestrator of Bots
What is a Virtual Assistant (VA) and what are the key attributes that differentiate...
By 8 Minute Read
Bots, Chatbots, RPA
Chatbots and RPA: Converging Use Cases
Two AI-based technologies are set to revolutionize many industries, both in terms of experience...
By 6 Minute Read
AI, Chatbots
Digital Innovation, AI and FOMO Emerge as Top Themes at SXSW 2019
Innovation led by Digital, AI and FOMO Emerge as Top Trends at SXSW 2019...
By 4 Minute Read
AI, Voice
Intelligent Voice Assistants Get to Work in the Digital Workplace
Just eleven years after the introduction of the smartphone, intelligent voice assistants are seeing...
By 3 Minute Read
Chatbots
Infographic: 9 Considerations for Your Chatbot Strategy for 2019
As we say farewell to 2018 and embrace 2019, we believe chatbots will mature,...
By 2 Second Read
AI
re:Invent 2018: Validation for a Serverless Technology Stack
Last week saw 55,000 technology executives, builders and operators hit a relatively chilly Las...
By 4 Minute Read
Chatbots, Messaging
Travel Chatbots Take Customer Experience to New Heights
One of the most dynamic customer-facing global industries is the travel and tourism industry,...
By 5 Minute Read