AI, Bots, Chatbots, Customer Service Transformation, Live Chat

Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant

If there’s one thing that is hard to predict it is the ebb and...

By Cathal McGloin4 Minute Read

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Customer Service Transformation, AI, Bots, Chatbots, Live Chat

Customer Support Email Survey: Are You Responding to Customer Queries?

Are Your Customer Support Email or Web Form Queries Being Handled? To answer this...

By Cathal McGloin5 Minute Read

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Messaging

Customer Service Messaging: An Ideal Channel for Automating using a Chatbot

Customer Service Messaging Channels: Opening a Path for Automation Considering most of us use...

By Cathal McGloin4 Minute Read

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AI, Chatbots, Live Chat

Automation First: 60% Customer Interactions Automated Using A Chatbot in Front of Live Chat

Automation First Where Appropriate…Then Live Chat Live chat as a customer support channel has...

By Cathal McGloin5 Minute Read

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AI, Bots, Chatbots, Customer Service Transformation, Uncategorized

With 17% of Calls Deflected, an AI Chatbot Steps in to Resolve Merchant Requests

As more merchants adopt electronic and contactless payments, they often need assistance either setting...

By Cathal McGloin5 Minute Read

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AI, Bots

RPA and Chatbots: The Powerful Intersection of AI

RPA and Chatbots: Winning AI Technologies Terminology abounds in the area of artificial intelligence...

By Cathal McGloin6 Minute Read

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Bots, Chatbots, RPA

Chatbots and RPA Use Cases: How their Intersection Boosts Experience and the Bottom Line

Chatbot and RPA use cases are set to revolutionize many industries, both in terms...

By Cathal McGloin6 Minute Read

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AI, Chatbots

How to Overcome Intent Limitations on Amazon Lex and other NLP Engines

The importance of training data in creating compelling conversational AI solutions cannot be under-estimated....

By Cathal McGloin4 Minute Read

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AI, Bots

6 Elements of a Multi-Bot Approach to Overcome NLP and User Experience Issues

A Multi-bot Approach to Conversational AI helps enterprises build more consistent conversational experiences that...

By Ty Rollin8 Minute Read

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AI, Bots

Overcome Chatbot Failure and Intent Overload with a Multi-Bot AI Architecture

Conversational AI experiences are on the rise as natural language and machine learning technologies...

By Ty Rollin10 Minute Read

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