Author: Cathal McGloin

Banks are under continuous pressure to retain and grow their customer base and remain...

By Cathal McGloin6 Minute Read

High-speed networks, mobile devices, and software solutions have sparked new working models, work cultures,...

By Cathal McGloin5 Minute Read

Customer Service is Ripe for Digital Transformation. Don’t Miss out! Customer service often evokes...

By Cathal McGloin5 Minute Read

The impact of Artificial Intelligence (AI) and Machine Learning (ML) technologies on today’s digital...

By Cathal McGloin1 Minute Read

AI bots, chatbots, smart bots, and conversational AI are alive and kicking! There is...

By Cathal McGloin6 Minute Read

What questions do you need to consider when putting together a Request for Proposal...

By Cathal McGloin4 Minute Read

What is a Virtual Assistant (VA) and what are the key attributes that differentiate...

By Cathal McGloin8 Minute Read

Two AI-based technologies are set to revolutionize many industries, both in terms of experience...

By Cathal McGloin6 Minute Read

Just eleven years after the introduction of the smartphone, intelligent voice assistants are seeing...

By Cathal McGloin3 Minute Read

As we say farewell to 2018 and embrace 2019, we believe chatbots will mature,...

By Cathal McGloin2 Second Read

There’s More Where That Came From.