re:Invent 2018: Validation for a Serverless Technology Stack
By 4 Minute Read
Author: Cathal McGloin
Chatbots, Messaging
Customer Experience Flies High with Travel Chatbots
One of the most dynamic customer-facing global industries is the travel and tourism industry,...
By 5 Minute Read
AI, Chatbots
The Fundamentals of a Successful Chatbot Strategy
The Evolution of Chatbots: Flashback to the Early Days of Mobile Apps Just as...
By 5 Minute Read
AI, Bots, Voice
Four Ways Banking Bots Drive Smarter Conversations
Banking Bots offers Financial Services the Opportunity to Own the Customer Conversation. Over recent...
By 6 Minute Read
AI, Bots, Chatbots
The Spaghetti Soup of Artificial Intelligence (AI) Definitions for Business
Making sense of artificial intelligence is a challenge that data scientists face each day...
By 5 Minute Read
AI, Bots
The Intersection of Conversational AI and Robotic Process Automation (RPA)
Who will win the process war? Chatbots or RPA. Terminology abounds in the area...
By 6 Minute Read
AI, Bots
Winning the Brand War with Bots: Seven Considerations
Why is brand so important in today’s era of conversational AI? Brands are at...
By 6 Minute Read
Bots, Chatbots, Customer Service Transformation
Beyond the Virtual Assistant: Putting Bots to Work in Customer Service
Virtual assistants, chatbots, and bots are more than just buzzwords for today’s customer service...
By 6 Minute Read
AI, Bots, Live Chat, Messaging
Migrating from Live Chat to Messaging, Bots, and AI for Superior Customer Service Experience
Live Chat: An old reliable? Despite the renewed interest over the past few years,...
By 6 Minute Read
Bots
Using Bots to Help With GDPR
This blogpost looks at how bot technology can be applied to managing the customer...
By 6 Minute Read
Bots
Deploying an Army of Bots to Drive Better Customer Engagement
Chatbots: Why so Popular Now? Chatbots, or bots, are all the rage at the...
By 6 Minute Read