Author: Cathal McGloin

As we say farewell to 2018 and embrace 2019, we believe chatbots will mature,...

By Cathal McGloin2 Second Read

One of the most dynamic customer-facing global industries is the travel and tourism industry,...

By Cathal McGloin5 Minute Read

The Evolution of Chatbots: Flashback to the Early Days of Mobile Apps Just as...

By Cathal McGloin5 Minute Read

Banking Bots offers Financial Services the Opportunity to Own the Customer Conversation. Over recent...

By Cathal McGloin6 Minute Read

Making sense of artificial intelligence is a challenge that data scientists face each day...

By Cathal McGloin5 Minute Read

Who will win the process war? Chatbots or RPA. Terminology abounds in the area...

By Cathal McGloin6 Minute Read

Why is brand so important in today’s era of conversational AI? Brands are at...

By Cathal McGloin6 Minute Read

Virtual assistants, chatbots, and bots are more than just buzzwords for today’s customer service...

By Cathal McGloin6 Minute Read

Live Chat: An old reliable? Despite the renewed interest over the past few years,...

By Cathal McGloin6 Minute Read

This blogpost looks at how bot technology can be applied to managing the customer...

By Cathal McGloin6 Minute Read

There’s More Where That Came From.