Author: Cathal McGloin

What is a Virtual Assistant (VA) and what are the key attributes that differentiate...

By Cathal McGloin8 Minute Read

Two AI-based technologies are set to revolutionize many industries, both in terms of experience...

By Cathal McGloin6 Minute Read

Just eleven years after the introduction of the smartphone, intelligent voice assistants are seeing...

By Cathal McGloin3 Minute Read

As we say farewell to 2018 and embrace 2019, we believe chatbots will mature,...

By Cathal McGloin2 Second Read

One of the most dynamic customer-facing global industries is the travel and tourism industry,...

By Cathal McGloin5 Minute Read

The Evolution of Chatbots: Flashback to the Early Days of Mobile Apps Just as...

By Cathal McGloin5 Minute Read

Banking Bots offer Financial Services the Opportunity to Own the Customer Conversation. Over recent...

By Cathal McGloin6 Minute Read

Making sense of artificial intelligence definitions is a challenge that data scientists face each...

By Cathal McGloin5 Minute Read

Who will win the process war? Chatbots or Robotic Process Automation (RPA). Terminology abounds...

By Cathal McGloin6 Minute Read

Why is brand so important in today’s era of conversational AI? Brands are at...

By Cathal McGloin6 Minute Read

There’s More Where That Came From.