AI
How Bots Automate Customer Service while Lowering Costs
AI bots are not new to automating customer service operations but they have evolved...
By 6 Minute Read
AISense
Best practices and thought leadership on Advanced AI for business
Customer Service Transformation
Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant
If there’s one thing that is hard to predict it is the ebb and...
By 4 Minute Read
Customer Service Transformation
With 17% of Calls Deflected, an AI Chatbot Steps in to Resolve Merchant Requests
As more merchants adopt electronic and contactless payments, they often need assistance either setting...
By 5 Minute Read
Customer Service Transformation
4 Ways to Create Customer Service Transformation in a Digital World
The Customer Service Experience is Ripe for Digital Transformation. Don’t Miss out! Customer service...
By 5 Minute Read
Chatbots
Travel Chatbots: 5 Superb Use Cases take Customer Experience to New Heights
Being one of the most dynamic customer-facing global businesses, travel and tourism has a...
By 5 Minute Read
Chatbots
Crafting RFP Questions for Your Chatbot Project: Here’s a Helpful RFP Template with over 100 Questions
What questions do you need to consider when planning chatbot projects or drafting a...
By 4 Minute Read
Chatbots
Customer Service Chatbots: 10 Great Bot Use Cases to Help Your Business
Customer service chatbots are more than just buzzwords for today’s customer service organization. They...
By 5 Minute Read
Bots
Deploying an Army of Bots to Drive Better Customer Engagement
Army of Bots: Why so Popular Now? Chatbots, or bots, are all the rage...
By 6 Minute Read
Bots
How AI Assistants Take Automation to a Superior Level
Digital artificial intelligence (AI) assistants are shaping a new model that allows businesses to...
By 6 Minute Read
Customer Service Transformation
Integrating Intelligent Virtual Agents (IVA) to transform CX for the Contact Center
The Role of AI-powered Intelligent Virtual Agents (IVA) in Today’s Contact Center Operations Today’s...
By 7 Minute Read
AI
Insurance Chatbot Example Demonstrates Increased Sales Conversions of over 11%
Think of the many different ways that customers interact across your business and discover...
By 6 Minute Read
AI
A Guide for Enterprise to Get Started with AI Bots
Get Started with AI Bots for your Business Despite the hype, when you want...
By 6 Minute Read
Chatbots
What Chatbots are Right for your Business?
What chatbots could help your business engage better with customers or employees and generate...
By 7 Minute Read
123