AI
The Spaghetti Soup of Artificial Intelligence (AI) Definitions for Business
Making sense of AI definitions is a challenge that data scientists face each day...
By 5 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
Bots
Winning the Brand War with Smart Bots: Seven Considerations
Why is brand so important in today’s era of conversational AI? Brands are at...
By 6 Minute Read
Customer Service Transformation
What was Hot at Contact Center Week (CCW) 2018?
What was Hot at CCW 2018? With temperatures in Las Vegas hitting 115F last...
By 5 Minute Read
Bots
Migrating from Live Chat to Messaging, Bots, and AI for Superior Customer Service Experience
Live Chat: An old reliable? Despite the renewed interest over the past few years,...
By 6 Minute Read
Bots
7 Ways a Chatbot can boost GDPR Compliance
This blogpost looks at how bot technology can be applied to managing the customer...
By 6 Minute Read