AI
Customer Service Prediction Season is Over – AI, Automation, Bots….Let’s Get to Work
A perspective on customer service predictions for 2018 and what it means for the...
By 3 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
Chatbots
What Chatbots are Right for your Business?
What chatbots could help your business engage better with customers or employees and generate...
By 7 Minute Read
AI
The Spaghetti Soup of Artificial Intelligence (AI) Definitions for Business
Everyone knows what the AI acronym stands for, but what happens when we dig...
By 5 Minute Read
Bots
Winning the Brand War with Smart Bots: Seven Considerations
Why is brand so important in today’s era of conversational AI? Brands are at...
By 6 Minute Read
Bots
Migrating from Live Chat to Messaging, Bots, and AI for Superior Customer Service Experience
Live Chat: An old reliable? Despite the renewed interest over the past few years,...
By 6 Minute Read
Bots
7 Ways a Chatbot can boost GDPR Compliance
This blogpost looks at how bot technology can be applied to managing the customer...
By 6 Minute Read