AI, Bots, Chatbots
The Spaghetti Soup of Artificial Intelligence (AI) Definitions for Business
Making sense of AI definitions is a challenge that data scientists face each day...
By 5 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
Bots
5 Utility Chatbots marry Superior Customer Experience with Business Benefits
Utility Chatbots Fuel Intelligent Automation and Engagement The Energy and Utilities sector is characterized...
By 7 Minute Read
Bots, AI
Winning the Brand War with Smart Bots: Seven Considerations
Why is brand so important in today’s era of conversational AI? Brands are at...
By 6 Minute Read
Customer Service Transformation, AI, Bots
What was Hot at Contact Center Week (CCW) 2018?
What was Hot at CCW 2018? With temperatures in Las Vegas hitting 115F last...
By 5 Minute Read
Live Chat, AI, Bots, Messaging
Migrating from Live Chat to Messaging, Bots, and AI for Superior Customer Service Experience
Live Chat: An old reliable? Despite the renewed interest over the past few years,...
By 6 Minute Read
Bots
7 Ways a Chatbot can boost GDPR Compliance
This blogpost looks at how bot technology can be applied to managing the customer...
By 6 Minute Read
Bots
Deploying an Army of Bots to Drive Better Customer Engagement
Army of Bots: Why so Popular Now? Chatbots, or bots, are all the rage...
By 6 Minute Read
Customer Service Transformation, AI, Chatbots
Customer Service Prediction Season is Over – AI, Automation, Bots….Let’s Get to Work
A perspective on customer service predictions for 2018 and what it means for the...
By 3 Minute Read
Messaging
Messaging: The New AI Medium for Customer Service (Don’t Be Left Behind)
Employ messaging for customer service. Don’t be left behind. Considering most of us use...
By 3 Minute Read
Customer Service Transformation
Transforming Customer Service: Why Netflix is a Good Analogy
Bad customer service is one of those things that we all like to complain...
By 3 Minute Read