Bots
7 Ways a Chatbot can boost GDPR Compliance
This blogpost looks at how bot technology can be applied to managing the customer...
By 6 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
Bots
Deploying an Army of Bots to Drive Better Customer Engagement
Army of Bots: Why so Popular Now? Chatbots, or bots, are all the rage...
By 6 Minute Read
Customer Service Transformation, AI, Chatbots
Customer Service Prediction Season is Over – AI, Automation, Bots….Let’s Get to Work
A perspective on customer service predictions for 2018 and what it means for the...
By 3 Minute Read
Messaging
Messaging: The New AI Medium for Customer Service (Don’t Be Left Behind)
Employ messaging for customer service. Don’t be left behind. Considering most of us use...
By 3 Minute Read
Customer Service Transformation
Transforming Customer Service: Why Netflix is a Good Analogy
Bad customer service is one of those things that we all like to complain...
By 3 Minute Read