ServisSense

Best practices and thought leadership on customer service for a digital world.

Insurance Chatbot Example Demonstrates Increased Sales Conversions of over 11%

AI

Insurance Chatbot Example Demonstrates Increased Sales Conversions of over 11%

Think of the many different ways that customers interact across your business and discover...

By Cathal McGloin6 Minute Read

A Guide for Enterprise to Get Started with AI Bots

AI

A Guide for Enterprise to Get Started with AI Bots

Get Started with AI Bots for your Business Despite the hype, when you want...

By Cathal McGloin6 Minute Read

Customer Service Prediction Season is Over – AI, Automation, Bots....Let's Get to Work

AI

Customer Service Prediction Season is Over – AI, Automation, Bots….Let’s Get to Work

A perspective on customer service predictions for 2018 and what it means for the...

By Cathal McGloin3 Minute Read

Deploying an Army of Bots to Drive Better Customer Engagement

Chatbots

What Chatbots are Right for your Business?

What chatbots could help your business engage better with customers or employees and generate...

By Cathal McGloin7 Minute Read

The Spaghetti Soup of Artificial Intelligence (AI) Definitions for Business

AI

The Spaghetti Soup of Artificial Intelligence (AI) Definitions for Business

Everyone knows what the AI acronym stands for, but what happens when we dig...

By Cathal McGloin5 Minute Read

Bots

Winning the Brand War with Smart Bots: Seven Considerations

Why is brand so important in today’s era of conversational AI? Brands are at...

By Cathal McGloin6 Minute Read

Migrating from Live Chat to Messaging, Bots, and AI for Superior Customer Service Experience

Bots

Migrating from Live Chat to Messaging, Bots, and AI for Superior Customer Service Experience

Live Chat: An old reliable? Despite the renewed interest over the past few years,...

By Cathal McGloin6 Minute Read

7 Ways a Chatbot can boost GDPR Compliance

Bots

7 Ways a Chatbot can boost GDPR Compliance

This blogpost looks at how bot technology can be applied to managing the customer...

By Cathal McGloin6 Minute Read

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