How a Conversational AI Platform Works

Product Brochure

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Tools to Build Great Bot Experiences 

Our Bot Platform provides an array of tools to support the complete bot building journey, from managing your NLP vendors to composing your bot experience.  With these tools, you can start with one of our own Bot Blueprints, hook up data, and then deploy in minutes. With an end-to-end experience in place, you can make the bot yours. Start prototyping new bot experiences and capabilities and begin the transition to productionizing your bots. 

Platform Brochure

Engage Where Your Users Are.

Define your bot experience once, using the Timeline Markup, and it gets translated into primitives supported by your target channels. Your bots can engage with customers and/or employees where they are, whether it’s SMS, Web, Facebook Messenger, Microsoft Teams, Slack, Skype, or Alexa.  For custom experiences, use our UserRuntime SDK to natively integrate ServisBOT into your conversational experiences.

Discover Use Cases for Chatbots

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Manage and Orchestrate Multiple Bots.

Our Enterprise Virtual Assistant blends independently managed bots into a unified experience, routing to the bot best equipped to respond to user requests.  It also monitors the ebb & flow of conversations and enables all bots to support language detection, translation, sentiment analysis, PHI/PII detection, and human escalation.

Bot orchestration is critical to navigating operations across multiple bots. You can scale your business horizontally with thin-sliced bots by blending together FAQs, business processes, and transactions.
What is Multi-Bot Orchestration

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Monitor Bot Success with Analytics.

Measure the success of your bots and conversations with out-of-the-box metrics on chats, events, and bots. Define your own success criteria with custom goals and conversions. Improve on your bot experience by catching missed utterances using missed input workflows. 

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You Don’t Have to Be a Data Scientist.

The beauty of using a conversational AI platform is that you don’t have to be a data scientist or hire a team of data scientists because all the AI you need is made available from the bot platform. Our solution provides an open and flexible AI architecture that allows us to arbitrate between public NLP engines, use 3rd party AI frameworks, or allow you to use your own AI engine.

It Keeps Getting Better.

See Bots in ActionRequest A Demo

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