Chatbots
Infographic: 9 Considerations for Your Chatbot Strategy for 2019
As we say farewell to 2018 and embrace 2019, we believe chatbots will mature,...
By 2 Second Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
AI
re:Invent 2018: Great Validation for a Serverless Technology Stack
Last week saw 55,000 technology executives, builders and operators hit a relatively chilly Las...
By 4 Minute Read
Chatbots, Messaging
Travel Chatbots: 5 Superb Use Cases take Customer Experience to New Heights
Travel chatbots provide enormous potential for travel and tourism, as one of the most...
By 5 Minute Read
AI, Bots
4 Great Examples of How Banking Bots Generate Better Results and Enhanced Experience
Banking Bots generate better results and enhanced experiences for Financial Services companies. They can...
By 6 Minute Read
AI, Bots, Chatbots
The Spaghetti Soup of Artificial Intelligence (AI) Definitions for Business
Making sense of AI definitions is a challenge that data scientists face each day...
By 5 Minute Read
Bots
5 Utility Chatbots marry Superior Customer Experience with Business Benefits
Utility Chatbots Fuel Intelligent Automation and Engagement The Energy and Utilities sector is characterized...
By 7 Minute Read
Bots, AI
Winning the Brand War with Smart Bots: Seven Considerations
Why is brand so important in today’s era of conversational AI? Brands are at...
By 6 Minute Read
Bots, AI, Live Chat
Customer Onboarding: 5 Ways Bots Transform the Experience and Improve Results
How often has the customer onboarding experience been amazing? We’ve all signed up for...
By 6 Minute Read
Customer Service Transformation, AI, Bots
What was Hot at Contact Center Week (CCW) 2018?
What was Hot at CCW 2018? With temperatures in Las Vegas hitting 115F last...
By 5 Minute Read
Live Chat, AI, Bots, Messaging
Migrating from Live Chat to Messaging, Bots, and AI for Superior Customer Service Experience
Live Chat: An old reliable? Despite the renewed interest over the past few years,...
By 6 Minute Read