Bots, Chatbots, Customer Service Transformation
Customer Service Use Cases: Beyond the Virtual Assistant
Virtual assistants, chatbots, and bots are more than just buzzwords for today’s customer service use...
By 5 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
AI, Bots, Customer Service Transformation
What was Hot at Contact Center Week (CCW) 2018?
What was Hot at CCW 2018? With temperatures in Las Vegas hitting 115F last...
By 5 Minute Read
AI, Bots, Live Chat, Messaging
Migrating from Live Chat to Messaging, Bots, and AI for Superior Customer Service Experience
Live Chat: An old reliable? Despite the renewed interest over the past few years,...
By 6 Minute Read
Bots
Using Bots to Help With GDPR
This blogpost looks at how bot technology can be applied to managing the customer...
By 6 Minute Read
Bots
Deploying an Army of Bots to Drive Better Customer Engagement
Army of Bots: Why so Popular Now? Chatbots, or bots, are all the rage...
By 6 Minute Read
Bots
Reduce Customer Churn with a Win Back Bot Strategy
5 Reasons to Swap Telesales and Snail Mail for an Army of Retention Bots...
By 4 Minute Read
AI, Chatbots, Customer Service Transformation
Customer Service Prediction Season is Over – AI, Automation, Bots….Let’s Get to Work
A perspective on customer service predictions for 2018 and what it means for the...
By 3 Minute Read
AI
ServisBOT Launches New AI Platform for Transforming Customer Service
Las Vegas. Dec 6, 2017. Today ServisBOT announced the launch of their new conversational...
By 2 Minute Read
Messaging
Messaging: The New AI Medium for Customer Service (Don’t Be Left Behind)
Employ messaging for customer service. Don’t be left behind. Considering most of us use...
By 3 Minute Read
Customer Service Transformation
Why Netflix is a Good Analogy for Transforming Customer Service
Bad customer service is one of those things that we all like to complain...
By 3 Minute Read