Chatbots
Crafting RFP Questions for Your Chatbot Project: Here’s a Helpful RFP Template with over 100 Questions
What questions do you need to consider when planning chatbot projects or drafting a...
By 4 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
Chatbots
Customer Service Chatbots: 10 Great Bot Use Cases to Help Your Business
Customer service chatbots are more than just buzzwords for today’s customer service organization. They...
By 5 Minute Read
AI
How to Overcome Intent Limitations on Amazon Lex and other NLP Engines
The importance of training data in creating compelling conversational AI solutions cannot be under-estimated....
By 4 Minute Read
Chatbots
HR Chatbots: 5 Inspiring Tips for Improving Employee Experience with Bots
Employee chatbots and natural language processing technology are changing the face of today’s human...
By 6 Minute Read
Bots
Deploying an Army of Bots to Drive Better Customer Engagement
Army of Bots: Why so Popular Now? Chatbots, or bots, are all the rage...
By 6 Minute Read
Chatbots
Customer Service Messaging: An Ideal Channel for Automating using a Chatbot
Customer Service Messaging Channels: Opening a Path for Automation Considering most of us use...
By 4 Minute Read
AI
How Virtual Assistants Manage Multiple AI Bots Efficiently & Successfully
As AI chatbots are rolled out across different departments, regions, or for different business...
By 9 Minute Read
Bots
Power Energy and Utility Chatbots
Utility Chatbots Fuel Intelligent Automation and Engagement The Energy and Utilities sector is characterized...
By 6 Minute Read
Bots
Automating Customer Onboarding: 5 Ways that AI Assistants Help
Customer onboarding is one of the first journeys a customer may take post-sale with...
By 6 Minute Read
Bots
How AI Assistants Take Automation to a Superior Level
Digital AI assistants are shaping a new model that allows businesses to keep customers...
By 6 Minute Read
Bots
Enterprise Bot Adoption: 5 Expert Tips that Make Enterprise Bots Excel
Enterprise bots are alive and kicking! There are a plethora of terms that are...
By 6 Minute Read
Customer Service Transformation
Integrating Intelligent Virtual Agents (IVA) to transform CX for the Contact Center
The Role of AI-powered Intelligent Virtual Agents (IVA) in Today’s Contact Center Operations Today’s...
By 7 Minute Read
AI
Insurance Chatbot Example Demonstrates Increased Sales Conversions of over 11%
Think of the many different ways that customers interact across your business and discover...
By 6 Minute Read
AI
A Guide for Enterprise to Get Started with AI Bots
Get Started with AI Bots for your Business Despite the hype, when you want...
By 6 Minute Read
AI
Customer Service Prediction Season is Over – AI, Automation, Bots….Let’s Get to Work
A perspective on customer service predictions for 2018 and what it means for the...
By 3 Minute Read