Bots
Overcome Chatbot Failure and Intent Overload with a Multi-Bot AI Architecture
Conversational AI experiences are on the rise as natural language and machine learning technologies...
By 10 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
Chatbots
Customer Service Messaging: An Ideal Channel for Automating using a Chatbot
Customer Service Messaging Channels: Opening a Path for Automation Considering most of us use...
By 4 Minute Read
AI
How Virtual Assistants Manage Multiple AI Bots Efficiently & Successfully
As AI chatbots are rolled out across different departments, regions, or for different business...
By 9 Minute Read
Bots
Power Energy and Utility Chatbots
Utility Chatbots Fuel Intelligent Automation and Engagement The Energy and Utilities sector is characterized...
By 6 Minute Read
Bots
Automating Customer Onboarding: 5 Ways that AI Assistants Help
Customer onboarding is one of the first journeys a customer may take post-sale with...
By 6 Minute Read
Bots
How AI Assistants Take Automation to a Superior Level
Digital AI assistants are shaping a new model that allows businesses to keep customers...
By 6 Minute Read
Bots
Enterprise Bot Adoption: 5 Expert Tips that Make Enterprise Bots Excel
Enterprise bots are alive and kicking! There are a plethora of terms that are...
By 6 Minute Read
Customer Service Transformation
Integrating Intelligent Virtual Agents (IVA) to transform CX for the Contact Center
The Role of AI-powered Intelligent Virtual Agents (IVA) in Today’s Contact Center Operations Today’s...
By 7 Minute Read
AI
Insurance Chatbot Example Demonstrates Increased Sales Conversions of over 11%
Think of the many different ways that customers interact across your business and discover...
By 7 Minute Read
AI
A Guide for Enterprise to Get Started with AI Bots
Get Started with AI Bots for your Business Despite the hype, when you want...
By 6 Minute Read
AI
Customer Service Prediction Season is Over – AI, Automation, Bots….Let’s Get to Work
A perspective on customer service predictions for 2018 and what it means for the...
By 3 Minute Read
Chatbots
What Chatbots are Right for your Business?
What chatbots could help your business engage better with customers or employees and generate...
By 7 Minute Read
AI
The Spaghetti Soup of Artificial Intelligence (AI) Definitions for Business
Making sense of AI definitions is a challenge that data scientists face each day...
By 5 Minute Read
Bots
Winning the Brand War with Smart Bots: Seven Considerations
Why is brand so important in today’s era of conversational AI? Brands are at...
By 6 Minute Read
Bots
Migrating from Live Chat to Messaging, Bots, and AI for Superior Customer Service Experience
Live Chat: An old reliable? Despite the renewed interest over the past few years,...
By 6 Minute Read