Bots
Using Bots to Help With GDPR
This blogpost looks at how bot technology can be applied to managing the customer...
By 6 Minute Read
ServisSense
Best practices and thought leadership on customer service for a digital world.
Bots
Deploying an Army of Bots to Drive Better Customer Engagement
Army of Bots: Why so Popular Now? Chatbots, or bots, are all the rage...
By 6 Minute Read
Bots
Reduce Customer Churn with a Win Back Bot Strategy
5 Reasons to Swap Telesales and Snail Mail for an Army of Retention Bots...
By 4 Minute Read
AI, Chatbots, Customer Service Transformation
Customer Service Prediction Season is Over – AI, Automation, Bots….Let’s Get to Work
A perspective on customer service predictions for 2018 and what it means for the...
By 3 Minute Read
AI
ServisBOT Launches New AI Platform for Transforming Customer Service
Las Vegas. Dec 6, 2017. Today ServisBOT announced the launch of their new conversational...
By 2 Minute Read
Messaging
Messaging: The New AI Medium for Customer Service (Don’t Be Left Behind)
Employ messaging for customer service. Don’t be left behind. Considering most of us use...
By 3 Minute Read
Customer Service Transformation
Why Netflix is a Good Analogy for Transforming Customer Service
Bad customer service is one of those things that we all like to complain...
By 3 Minute Read
Customer Service Transformation
4 Ways to Transform Customer Service Experience in a Digital World
Customer service often evokes a passionate response in people as they immediately reflect upon...
By 4 Minute Read