Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant

By Cathal McGloin4 Minute Read

Category: Chatbots

If there’s one thing that is hard to predict it is the ebb and...

By Cathal McGloin4 Minute Read

Are Your Customer Support Email or Web Form Queries Being Handled? To answer this...

By Cathal McGloin5 Minute Read

AI, Chatbots, Live Chat

Automation First Where Appropriate…Then Live Chat Live chat as a customer support channel has...

By Cathal McGloin5 Minute Read

As more merchants adopt electronic and contactless payments, they often need assistance either setting...

By Cathal McGloin5 Minute Read

Bots, Chatbots, RPA

Chatbot and RPA use cases are set to revolutionize many industries, both in terms...

By Cathal McGloin6 Minute Read

AI, Chatbots

The importance of training data in creating compelling conversational AI solutions cannot be under-estimated....

By Cathal McGloin4 Minute Read

The Role of AI-powered Intelligent Virtual Agents (IVA) in Today’s Contact Center Operations Today’s...

By Cathal McGloin7 Minute Read

AI, Chatbots

Think of the many different ways that customers interact across your business and discover...

By Cathal McGloin7 Minute Read

Chatbots

Chatbot Love is in the Air with Valentines Bots It’s that time of year...

By Cathal McGloin4 Minute Read

AI, Chatbots

It’s time for some chatbot predictions as we wrap up the year and celebrate...

By Cathal McGloin6 Minute Read

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