6 ways to improve NLU accuracy and chatbot performance (hint: it’s not ChatGPT!)

Category: Chatbots

AI, Bots, Chatbots

6 ways to improve NLU accuracy and chatbot performance (hint: it’s not ChatGPT!)

In this post, we review low chatbot accuracy from the perspective of the NLU...

By Cathal McGloin8 Minute Read

AI, Chatbots

5 Use Cases for Chatbots in Workers Compensation

In this blog, I want to explain how chatbots in workers compensation (workers comp)...

By Cathal McGloin7 Minute Read

Chatbots

Lower the Cost of Chatbot Development & Management

Conversational AI along the Road to Digital Transformation Conversational AI (or chatbots) leverage natural...

By Cathal McGloin5 Minute Read

Chatbots

Overcome Chatbot Failure and Build Better Conversational Bot Experiences, Faster!

Conversational Artificial Intelligence (AI) experiences are a hot ticket item for enterprises as organizations...

By Ty Rollin6 Minute Read

AI, Bots, Chatbots

ServisBOT helps accelerate the development and enhancement of conversational AI bot solutions powered by Amazon Lex.

ServisBOT’s conversational artificial intelligence (AI) platform helps Amazon Lex developers and business users to...

By Cathal McGloin2 Minute Read

Chatbots

Conversational AI vs Chatbot: What’s the Difference

The definitions of conversational AI vs chatbot can be confusing because they can mean...

By Cathal McGloin3 Minute Read

Chatbots

Four Considerations when Building Digital Workplace Chatbots

Why is the digital workplace more relevant than ever and how can artificial intelligence...

By Cathal McGloin5 Minute Read

Chatbots

How to Scale and Improve Chatbot Experiences

With the increased adoption of conversational AI, many enterprises are now looking at how...

By Cathal McGloin4 Minute Read

Chatbots

Automation First: 60% Customer Interactions Automated by Putting a Chatbot in Front of Live Chat

Automation First Where Appropriate…Then Live Chat Live chat as a customer support channel has...

By Cathal McGloin5 Minute Read

Chatbots

The Fundamentals of a Successful Chatbot Strategy

Before diving into business chatbot strategy let’s start with a look at the evolution...

By Cathal McGloin5 Minute Read

Chatbots

Infographic: 9 Considerations for Your Chatbot Strategy

As we say farewell to 2020 and embrace 2021, we believe chatbots will mature,...

By Cathal McGloin2 Second Read

Chatbots

Travel Chatbots: 5 Superb Use Cases take Customer Experience to New Heights

Being one of the most dynamic customer-facing global businesses, travel and tourism has a...

By Cathal McGloin5 Minute Read

Chatbots

RPA Use Cases and Chatbots: How the Combination Boosts Experience and the Bottom Line

Chatbot and RPA use cases are set to revolutionize many industries, both in terms...

By Cathal McGloin6 Minute Read

Chatbots

Crafting RFP Questions for Your Chatbot Project: Here’s a Helpful RFP Template with over 100 Questions

What questions do you need to consider when planning chatbot projects or drafting a...

By Cathal McGloin4 Minute Read

Chatbots

Customer Service Chatbots: 10 Great Bot Use Cases to Help Your Business

Customer service chatbots are more than just buzzwords for today’s customer service organization. They...

By Cathal McGloin5 Minute Read

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