Transform Customer and Employee Experience.

Check out these use cases illustrating unique ways ServisBOT helps transform customer and employee engagement through conversational AI, whether it’s a service interaction, a user journey, or proactive outreach.

Increase Self-Service Levels

Whether your customers or employees want to reset a password, track an item or service ticket, get the status of a request, or engage in any other service interaction, a bot can be quickly and easily created and deployed.

Customers and employees can self-serve on their time and at their pace without the need for round-the-clock staffing. For example, FAQ bot can respond to customer or internal FAQs, day and night and across multiple channels – smart speaker, email, SMS, messaging channels, and web. Or an employee can reset their password no matter where they are using PW Reset Bot.

Conversational AI has the power to transform customer and employee experience through a frictionless self-service model based on the use of natural language.

Benefits: 24/7 access. Increased convenience. Faster response and resolution. Lower cost.

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Frictionless and Automated Journeys

Think of applying for a loan, onboarding a new employee, managing a booking, and many more customer or employee journeys that are not resolved with a simple answer. The concept of orchestrating an Army of Bots can transform how your business handles these multi-step journeys.

Picture this: a virtual assistant passes a user request to a task-oriented bot who has the specific skills to interpret the user intent, access the required data to execute the appropriate tasks, and fulfill the customer needs, without human involvement. And, as multiple processes may be required in a customer or employee journey, different bots, each with their specific role but working collaboratively, can be deployed and orchestrated, as needed. 

Your customers and employees enjoy 24/7 convenience in fulfilling their specific needs faster. And your business teams reap the additional value that can be generated through automating these journeys.

Benefits: Improved convenience and efficiency. Elimination of labor-intensive tasks. Flexibility to adapt workflows quickly.

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Employees are Your Customers Too!

Your employees are one of your greatest assets so don’t leave them out in the cold. Think of employee enablement and the many internal workflows and processes that can benefit from smart bots and conversational AI. From hiring and onboarding, to scheduling, managing PTO or processing payroll, employee bots are there to help.

Available and accessible 24/7, these bots can respond to worker requests, resolve common IT or HR requests, issue notifications, and manage work order schedules. They are smart and convenient. Without unnecessary delays, employee bots can automate manual tasks, freeing up human staff for more complex and value-adding activities. 

Conversational AI can empower your employees to be more efficient, bring greater job satisfaction, and lower staff turnover. Mobilize an Army of Bots to automate HR and other internal processes so that your employees can focus their skills where they are most needed.

Benefits: Employee productivity. Lower operational costs. Efficient employee enablement. 

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It’s That Higher Quality, Lower Cost Kind of Experience.

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