Use Cases

Transform the Customer Experience.

Case by Case.

Seeking inspiration? Check out these use cases illustrating unique ways ServisBOT is helping clients transform customer engagement whether it’s a customer service interaction, a customer journey, or a proactive outbound campaign.

Smarter Service at Your Fingertips

Instant Access 24/7 without Extra Costs

Change the customer service conversation for today’s digital business. Allow customers self-serve access to high quality service on their time and at their pace without the need for round-the-clock staffing.

Imagine a world where your customers can place service requests at any time and via multiple channels – SMS, social, mobile or desktop chat, email, voice, or digital assistants. 

AI, bots and automation kick into gear, delighting with immediate access and fast resolution to inquiries in a smart and efficient way, and always knowing precisely when to serve up a human advisor if necessary.

Whether customers want to reset a password, track a delivery, get the status of an account, or engage in any other service interaction, task-oriented bots can be quickly and easily deployed. An Army of Bots, each with a specific role, can help you improve the customer service experience. Even better – they help lower the cost of service delivery.

Benefits: Instant access. Increased convenience. Fast response and resolution. Lower cost of service delivery.

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Smoother and More Efficient Customer Journeys

Create Custom Bots & Flows for the Automation of Key Customer Journeys.

Not every customer interaction is simple. Some conversations initiate complex, multi-step processes and workflows to deliver specified outcomes. These use cases are what we refer to as customer journey engagements.

Think of applying for a loan, processing an insurance claim, getting a customer on board with a new service, refunding a payment, and many more journeys that are not resolved with a simple answer.

Again, it’s bots to the rescue. Picture this: a graphical designer built for a non-technical user, where bots and flows can be created, adapted, and deployed to automate tasks and workflows, freeing up your human agents. And, as multiple processes may be required in a customer journey, you can deploy an Army of Bots, each with their specific role but working collaboratively.

Your customers will love the new 24/7 conveniences in fulfilling their specific needs faster; your business teams will love the additional value that can be generated through automating these customer journeys.

Benefits: Improved convenience and efficiency. Elimination of labor-intensive tasks. Flexibility to adapt workflows quickly.

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Don’t Just Wait for Customers. Engage Proactively!

Initiate Customer Conversations that Increase Loyalty, Retention, and Sales.

It’s not just about inbound service requests! Be proactive and innovative about engaging with customers – build customer loyalty, reduce churn, or collect late payments. Create custom bots to initiate campaigns and customer outreach. Execute campaigns across multiple digital and voice channels more cost effectively than traditional channels.

Your sales and marketing campaigns can be proactive customer conversations that can generate cross-sell and up-sell opportunities, reduce customer churn, build more brand loyalty, and even chase down late payments.

Just like the bots that handle inbound requests, custom bots can be created and deployed to run and manage specific campaigns. By applying AI, our intelligent bots can learn and adapt, making your campaigns smarter and more efficient. 

Be bold and courageous! Reach out to your customers and set yourself apart from the rest. Your customers will thank you and your brand will thrive.

Benefits: Increased retention. Reduced churn. Increased revenue. More efficient campaigns.

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Employees are Your Customers Too!

Automate internal workflows and processes to serve your employees better.

Your employees are one of your greatest assets so don’t leave them out in the cold. Think of employee enablement and the many internal workflows and processes that can benefit from being more automated and smarter. From hiring and onboarding, to scheduling, managing PTO or processing payroll, employee bots are there to help.

Available and accessible 24/7, these bots can respond to worker requests, resolve common IT or other queries, issue notifications, and manage work order schedules. They are smart and convenient. Without unnecessary delays, employee bots can automate manual tasks, freeing up human staff for more complex and value-adding activities. 

In today’s digital workplace, empowering your employees to be more efficient brings greater job satisfaction and lowers staff turnover. Mobilize an Army of Bots to automate HR and other internal processes so that your employees can focus their skills where they are most needed.

Benefits: Employee productivity. Lower operational costs. Efficient employee enablement. 

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It’s That Higher Quality, Lower Cost Kind of Service.

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