self service

Borrowers Self-serve with Ease with a Chatbot

12% of callers opt in to self-serve with a forbearance chatbot.

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Cenlar containment case study

Common Borrower Queries Resolved by a Chatbot

A 75% containment rate lets live agents focus on complex queries.

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Chatbot Helps Scale Customer Support Digitally

28% automation enables scaling without adding agent pressure.

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Chatbot Automates to Take Pressure Off Live Chat

60% of live chats automated using a digital assistant.

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Merchants Troubleshoot and Make Account Changes using a Bot

Chatbot delivers 2x productivity boost in account changes.

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removing onboarding friction

Removing Friction from Onboarding with a Bot

Agent productivity increased 10x for a smoother onboarding.

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AI Bot Assists Customers from Quote to Sale

Increasing online quote-to-sale conversions by over 11%.

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Complaint Bot CarTrawler

AI Bot Fully Automates 20% Complaints, Pre-processes 80%

Bot automates 20% and pre-processes 80% of complaints.

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Discover the Business Use Cases for Generative AI 

This comprehensive guide highlights real-world use cases – both features and benefits – across customer service, marketing, product development, compliance, and more—demonstrating how AI-powered assistants, copilots, and automation tools can transform business operations.

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