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Customer Highlights & Outcomes

Queries Resolved

through self-service digital channels.

AHT Decrease

with automated ID&V Voice AI

Cost Reduction

by automating repetitive tasks

What Our Customers Say

“The key thing is choosing your partner’s right … someone that will commit throughout the whole journey. That’s what we have with ServisBOT—they’ve been really, really good.”

Paul Bradley
Head of Transformation, Allied Irish Bank (AIB)

“Our quality assurance performance, our regulatory adherence to the Data Protection Act has been meaningfully enhanced since we delivered Auto-ID&V.”

Andrew Smith
Customer Director, First Central

“The IVA is redefining the homeowner experience, delivering fast and intelligent voice support that’s both emplathetic and efficient. It shortens wait times, guides them with clarity and patience, while freeing up advisors to handle more complex and sensitive calls.”

Krystina Cameron
Senior Program Manager, Cenlar FSB

Featured Customer Stories

Mortgage Servicing
Cenlar FSB

85% Containment Rate and improved homeowner experiences

Read Customer Story Read Customer Story
Insurance
1st Central

Lower AHT with an automated ID&V experience using voice.

Read Customer Story Read Customer Story
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Auto Rental & Mobility Solutions
CarTrawler

20% fully automated complaint handling using a chatbot

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Get Started with our AI Resources

Walter Mullen on Subservicing; Labor Market Indicators

Listen to the Podcast

 

A Discussion on Generative AI – Doing it Right, Doing it Safely

Read the Post

 

Intent Matters: How to Avoid Innovation for Innovation’s Sake

Read the Article

 

Revolutionary Customer Service: A Living, Breathing Culture

Read the Article

 
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