Customer Journeys
- Automated IT helpdesk activities
- Access to support 24/7
- Report issues and track support ticket status quickly and easily
- Communicate across multiple channels
How I Help the Business
- Automate common IT helpdesk activities
- Get customers/employees up and running quickly and efficiently
- Allow human IT support staff focus on more complex issues
- Reduced costs of IT support
How I Help the Customer
- Increased convenience and accessibility at all times, across all channels
- Faster and smoother IT support process
- Reduced downtime and wait times
My Metrics
# IT requests
# Support tickets raised
% IT requests resolved by bot
% routing by intent
Average time to resolve IT issue