Employee Journeys
- Automated and convenient IT helpdesk support, 24/7
- Report issues and track support ticket status quickly and easily
- Proactive alerts on outages or system upgrades
- Communicate across multiple channels
How I Help the Business
- Automate common IT helpdesk activities
- Get employees up and running quickly and efficiently
- Allow human IT support staff focus on more complex issues
- Reduced costs of IT support
How I Help Employees
- Increased convenience and accessibility at all times, across all channels
- Faster and smoother IT support process
- Reduced downtime and wait times
- Higher individual productivity
My Metrics
# IT requests handled
# Support tickets raised
% IT requests resolved by bot
% routing by intent
Average time to resolve IT issue