FAQ BOT

FAQ BOT

I respond to FAQs quickly and efficiently without tying up your human agents. When customers look for the answer to a frequently-asked question I can access the answer immediately and around-the-clock.

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Customer Journeys

  • Automate process of responding to FAQs
  • Day and night access to FAQs
  • Smooth customer journey

How I Help the Business

  • Automate FAQ monitoring and responses
  • Free up agents to handle more complex customer issues
  • Lower the cost of service delivery on answering FAQs

How I Help the Customer

  • 24/7 availability and access to FAQ responses
  • Immediate responses

My Metrics

# FAQ requests

% FAQs answered by bot

% passed to human agents

 

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