Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant
By 4 Minute Read
Category: Live Chat
AI, Bots, Chatbots, Customer Service Transformation, Live Chat
Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant
If there’s one thing that is hard to predict it is the ebb and...
By 4 Minute Read
Customer Service Transformation, AI, Bots, Chatbots, Live Chat
Customer Support Email Survey: Are You Responding to Customer Queries?
Are Your Customer Support Email or Web Form Queries Being Handled? To answer this...
By 5 Minute Read
AI, Chatbots, Live Chat
Automation First: 60% Customer Interactions Automated Using A Chatbot in Front of Live Chat
Automation First Where Appropriate…Then Live Chat Live chat as a customer support channel has...
By 5 Minute Read
Live Chat, AI, Bots, Messaging
Migrating from Live Chat to Messaging, Bots, and AI for Superior Customer Service Experience
Live Chat: An old reliable? Despite the renewed interest over the past few years,...
By 6 Minute Read