Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant
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If there’s one thing that is hard to predict it is the ebb and...
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Are Your Customer Support Email or Web Form Queries Being Handled? To answer this...
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Automation First Where Appropriate…Then Live Chat Live chat as a customer support channel has...
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Live Chat: An old reliable? Despite the renewed interest over the past few years,...
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