How to Overcome Intent Limitations on Amazon Lex and other NLP Engines
By 4 Minute Read
Category: Customer Service Transformation
AI, Customer Service Transformation
How AI Virtual Assistants Automate Customer Service while Lowering Costs
AI virtual assistants or AI bots are not new to customer service operations but...
By 6 Minute Read
Customer Service Transformation, AI
A Call Deflection AI Assistant Tackles High Call Volumes due to COVID-19
A good call deflection solution that leverages the power of a digital AI assistant,...
By 4 Minute Read
AI, Chatbots, Customer Service Transformation
Integrating Intelligent Virtual Agents (IVA) to transform CX for the Contact Center
The Role of AI-powered Intelligent Virtual Agents (IVA) in Today’s Contact Center Operations Today’s...
By 7 Minute Read
Bots, Chatbots, Customer Service Transformation
Customer Service Chatbots: 10 Great Bot Use Cases to Help Your Business
Customer service chatbots are more than just buzzwords for today’s customer service organization. They...
By 5 Minute Read
Customer Service Transformation, AI, Chatbots
4 Ways to Create Amazing Customer Service Experience in a Digital World
The Customer Service Experience is Ripe for Digital Transformation. Don’t Miss out! Customer service...
By 5 Minute Read
Customer Service Transformation, AI, Bots
What was Hot at Contact Center Week (CCW) 2018?
What was Hot at CCW 2018? With temperatures in Las Vegas hitting 115F last...
By 5 Minute Read
Customer Service Transformation, AI, Chatbots
Customer Service Prediction Season is Over – AI, Automation, Bots….Let’s Get to Work
A perspective on customer service predictions for 2018 and what it means for the...
By 3 Minute Read
Customer Service Transformation
Transforming Customer Service: Why Netflix is a Good Analogy
Bad customer service is one of those things that we all like to complain...
By 3 Minute Read