Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant

By Cathal McGloin4 Minute Read

Category: Customer Service Transformation

If there’s one thing that is hard to predict it is the ebb and...

By Cathal McGloin4 Minute Read

Are Your Customer Support Email or Web Form Queries Being Handled? To answer this...

By Cathal McGloin5 Minute Read

As more merchants adopt electronic and contactless payments, they often need assistance either setting...

By Cathal McGloin5 Minute Read

AI virtual assistants or AI bots are not new to customer service operations but...

By Cathal McGloin6 Minute Read

A good call deflection solution that leverages the power of a digital AI assistant,...

By Cathal McGloin4 Minute Read

The Role of AI-powered Intelligent Virtual Agents (IVA) in Today’s Contact Center Operations Today’s...

By Cathal McGloin7 Minute Read

Bad customer service is one of those things that we all like to complain...

By Cathal McGloin3 Minute Read

Customer service chatbots are more than just buzzwords for today’s customer service organization. They...

By Cathal McGloin5 Minute Read

The Customer Service Experience is Ripe for Digital Transformation. Don’t Miss out! Customer service...

By Cathal McGloin5 Minute Read

What was Hot at CCW 2018? With temperatures in Las Vegas hitting 115F last...

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