Considerations for a Successful Chatbot Strategy for 2019
By 2 Second Read
Category: Customer Service Transformation
Bots, Chatbots, Customer Service Transformation
Beyond the Virtual Assistant: Putting Bots to Work in Customer Service
Virtual assistants, chatbots, and bots are more than just buzzwords for today’s customer service...
By 6 Minute Read
AI, Bots, Customer Service Transformation
What was Hot at Contact Center Week (CCW) 2018?
What was Hot at CCW 2018? With temperatures in Las Vegas hitting 115F last...
By 5 Minute Read
AI, Chatbots, Customer Service Transformation
Customer Service Prediction Season is Over – AI, Automation, Bots….Let’s Get to Work
A perspective on customer service predictions for 2018 and what it means for the...
By 3 Minute Read
Customer Service Transformation
Why Netflix is a Good Analogy for Transforming Customer Service
Bad customer service is one of those things that we all like to complain...
By 3 Minute Read
Customer Service Transformation
4 Ways to Transform Customer Service Experience in a Digital World
Customer service often evokes a passionate response in people as they immediately reflect upon...
By 4 Minute Read