Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant
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If there’s one thing that is hard to predict it is the ebb and...
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Are Your Customer Support Email or Web Form Queries Being Handled? To answer this...
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As more merchants adopt electronic and contactless payments, they often need assistance either setting...
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AI virtual assistants or AI bots are not new to customer service operations but...
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A good call deflection solution that leverages the power of a digital AI assistant,...
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The Role of AI-powered Intelligent Virtual Agents (IVA) in Today’s Contact Center Operations Today’s...
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Bad customer service is one of those things that we all like to complain...
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Customer service chatbots are more than just buzzwords for today’s customer service organization. They...
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The Customer Service Experience is Ripe for Digital Transformation. Don’t Miss out! Customer service...
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What was Hot at CCW 2018? With temperatures in Las Vegas hitting 115F last...
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