By 4 Minute Read
Category: AI
Bots, Large Language Model, Voice
Beyond the IVR: The Voice AI Revolution in Mortgage Servicing
Voice AI in Mortgage Servicing Despite the rise of digital channels, mortgage customers still...
By 4 Minute Read
AI, Large Language Model
The Rising Significance of Private LLMs in Enterprise AI Strategy
In today’s rapidly evolving AI landscape, private Large Language Models (LLMs) are gaining significant...
By 4 Minute Read
Customer Service Transformation, Large Language Model, Voice
Use Cases for Voice AI in Banking
The Transformative Power of Voice AI, fueled by Generative AI and Large Language Models...
By 4 Minute Read
Customer Service Transformation, Large Language Model, Voice
How Voice AI in the Age of Generative AI and LLMs is Reshaping Banking
With the power of Generative AI and Large Language Models (LLMs), voice has re-emerged...
By 5 Minute Read
AI, Chatbots, Large Language Model
What is the Difference Between Generative AI and Conversational AI?
Have you noticed how AI seems to be everywhere these days? From chatbots answering...
By 5 Minute Read
AI, Customer Service Transformation, Voice
The Rise of AI and Voice: Why Voice Never Went Away and Why It’s the Future of Customer Service
For years, tech industry pundits have predicted the demise of voice communication in customer...
By 4 Minute Read
AI, Large Language Model
7 Ways Generative AI and LLMs Are Shaping Business
Generative AI and Large Language Models (LLMs) created a transformative technology landscape that has...
By 7 Minute Read
AI, Large Language Model
The Role of AI Assistants, AI Agents and AI Copilots, powered by Generative AI
A range of AI Assistants, powered by Generative AI and Large Language Models (LLMs),...
By 6 Minute Read
Large Language Model
Impact of LLMs and Generative AI on Reducing Banking Fraud
When it comes to banking fraud, AI technology such as Large Language Models (LLMs)...
By 5 Minute Read
AI, Customer Service Transformation, Large Language Model, Voice
The Game-changing Characteristics of AI Copilots for Customer Service
Taking Customer Experience to the Next Level with AI Copilots for Customer Service Good...
By 4 Minute Read
AI, Bots, Chatbots, Voice
Conversational AI in Banking: Transforming Customer Experience
The Digital Banking Revolution Have you noticed how banking experience has fundamentally changed in...
By 6 Minute Read
AI, Large Language Model
What Are LLM Apps?
Most people, by now, are familiar with LLMs (Large Language Models) like ChatGPT, Gemini...
By 4 Minute Read
AI, Large Language Model
The Impact of Large Language Models (LLMs) Beyond Automation
I’d like to circle back to the recent webinar, hosted by National Mortgage News,...
By 5 Minute Read
AI, Large Language Model
A Discussion on Generative AI – Doing it Right, Doing it Safely
Following a recent webinar, hosted by National Mortgage News, that I had the pleasure...
By 6 Minute Read
AI, Chatbots, Large Language Model, Voice
Generative AI in Documentation: A Game-Changer
The Documentation Burden: A Common Business Challenge Despite the digitization of many aspects of...
By 4 Minute Read
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