Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant

By Cathal McGloin4 Minute Read

Category: AI

If there’s one thing that is hard to predict it is the ebb and...

By Cathal McGloin4 Minute Read

Are Your Customer Support Email or Web Form Queries Being Handled? To answer this...

By Cathal McGloin5 Minute Read

AI, Chatbots, Live Chat

Automation First Where Appropriate…Then Live Chat Live chat as a customer support channel has...

By Cathal McGloin5 Minute Read

As more merchants adopt electronic and contactless payments, they often need assistance either setting...

By Cathal McGloin5 Minute Read

AI, Bots

RPA and Chatbots: Winning AI Technologies Terminology abounds in the area of artificial intelligence...

By Cathal McGloin6 Minute Read

AI, Chatbots

The importance of training data in creating compelling conversational AI solutions cannot be under-estimated....

By Cathal McGloin4 Minute Read

AI, Bots

A Multi-bot Approach to Conversational AI helps enterprises build more consistent conversational experiences that...

By Ty Rollin8 Minute Read

AI, Bots

Conversational AI experiences are on the rise as natural language and machine learning technologies...

By Ty Rollin10 Minute Read

As AI chatbots are rolled out across different departments, regions, or for different business...

By Cathal McGloin9 Minute Read

Winning industry awards is great but the positive business results generated from rolling out...

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