By 4 Minute Read
Category: AI
Bots, Customer Service Transformation, Large Language Models
How to Enhance Customer Insights with Large Language Models (LLMs)
In today’s data-driven world, businesses are constantly seeking ways to better understand their customers...
By 4 Minute Read
AI, Bots, Chatbots
How to Improve NLU Accuracy : 6 Issues with Chatbot Accuracy and Performance
In this post, we review six ways to improve NLU accuracy (and chatbot performance)...
By 8 Minute Read
AI, Large Language Models
ChatGPT’s model vs a “Traditional” Chatbot NLU
ChatGPT, and it’s underlying model, GPT-3 is all the rage right now – but...
By 3 Minute Read
AI, Large Language Models
ChatGPT, GPT-3 and What it means for Conversational AI
Time for a brief return to my past life as a “bundle-of-red-hair-jetting-about-on-a-stage tech evangelist”,...
By 5 Minute Read
AI, Chatbots
5 Use Cases for Chatbots in Workers Compensation
In this blog, I want to explain how health insurance chatbots in workers compensation...
By 7 Minute Read
AI, Bots
Using MLOps to improve AI Training and Bot Performance
This blog post explores how adopting AI MLOps (or ML Operations) offers a more...
By 7 Minute Read
AI, Bots, Chatbots
ServisBOT helps accelerate the development and enhancement of conversational AI bot solutions powered by Amazon Lex.
ServisBOT’s conversational artificial intelligence (AI) platform helps Amazon Lex developers and business users to...
By 2 Minute Read
AI
Six Reasons why Businesses Need Conversational AI Chatbot Solutions
The adoption of conversational ai chatbots for interaction-intensive businesses was on a high growth...
By 5 Minute Read
AI
The Convergence of Robotic Process Automation RPA and Smart AI Bots
Robotic Process Automation (RPA) Bots and Conversational AI: Two Winning AI Technologies Terminology abounds...
By 5 Minute Read
AI
Winning Conversational AI Awards
Winning industry awards is great but the positive business results generated from rolling out...
By 2 Minute Read
AI
Building and Managing Advanced Conversational AI Solutions using a Platform
Demand for advanced conversational AI solutions has increased rapidly over the past 18 months...
By 7 Minute Read
AI
IVR Deflection Tackles High Call Volumes during COVID-19
A good call or IVR deflection solution that leverages the power of a digital...
By 4 Minute Read
AI
A Chatbot Architecture for Growing and Managing your AI Bots
Following my previous blog about the challenges of scaling conversational AI solutions and creating...
By 6 Minute Read
AI
How Bots Automate Customer Service while Lowering Costs
AI bots are not new to automating customer service operations but they have evolved...
By 6 Minute Read
AI
Intelligent Voice Assistants for 5 Places in Today’s Digital Workplace
Intelligent voice assistants are seeing increasing adoption among consumers. Naturally, this is having an...
By 3 Minute Read