I monitor and track things for customers – deliveries, packages, freight, applications, processes, and up-sell or renew opportunities by extending service outside of normal working hours.

Customer Journeys

  • Customers can track packages and deliveries
  • Proactive notification of delays or changes to schedule
  • Out-of-hours support for information updates
  • Confirmation of delivery and automated invoicing

How I Help the Business

  • Improved accessibility to customer service without extra staffing costs
  • Reduced costs of service delivery
  • Automated handling of information updates using AI and bots

How I Help the Customer

  • 24/7 access to information
  • Eliminates inconvenience of after-hours messages, queuing and hold times
  • Provides transparency of customer journey

My Metrics

# units tracked

# status updates

% positive outcomes

% routing by intent

time to success

Check out the Bot Animations

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