TrackBOT
I monitor and track things for customers – deliveries, packages, freight, applications, processes, and up-sell or renew opportunities by extending service outside of normal working hours.
Customer Journeys
- Customers can track packages and deliveries
- Proactive notification of delays or changes to schedule
- Out-of-hours support for information updates
- Confirmation of delivery and automated invoicing
How I Help the Business
- Improved accessibility to customer service without extra staffing costs
- Reduced costs of service delivery
- Automated handling of information updates using AI and bots
How I Help the Customer
- 24/7 access to information
- Eliminates inconvenience of after-hours messages, queuing and hold times
- Provides transparency of customer journey
My Metrics
# units tracked
# status updates
% positive outcomes
% routing by intent
time to success