Customer Journeys
- Early alerts to potential fraud activity
- Day and night access to handle customer concerns
- Immediate response to reports of potential fraud
- Eliminate risk and avoid losses for customers
How I Help the Business
- A proactive approach to alerting customers to potential fraud and preventing losses and concern
- Respond instantly to customer’s report of suspicious activity and take corrective measures to limit losses
- Free up agents to handle more complex fraud or risk management issues
- Reduce losses and reputation damage through early and proactive action
How I Help the Customer
- 24/7 response to reports of potential fraud issues
- Speedy alerting of suspicious activity allows the customer to take appropriate actions
- Timely actions that either avert losses or validate the customer transactions as non-fraudulent
- Limit risk and potential losses
My Metrics
# issues handled
% fraud detected
# customers impacted
% resolved successfully
$ averted losses