Automating Digital Engagement for our Customers
A Conversational AI Bot Platform for the Enterprise
Library of AI Services
Blueprints for Use Cases
Automate Customer & Employee Support with Conversational AI Bots
Quickly deploy an AI bot that automates customer and employee interactions and works collaboratively with your live chat. Automate engagement across the complete customer lifecycle, deflect calls from your busy agents, and provide a better customer experience.
Deploy chatbot solutions to automate processes based on customer intent, working 24/7, and with handover to live chat when needed. And even deploy a virtual agent to assist and support your live agents with suggested next-best-action and rich media content.
The Perfect Pairing of Conversational AI and RPA
Are your Bots all talk and no action, or all action and no talk?
Elevate back-office robotic process automation (RPA) with a conversational interface to get the dual benefits of conversational AI + RPA. Great AI-powered bots understand user intent and can trigger different workflows and fulfilment actions.
Our Conversational AI solutions integrate securely with RPA, CRM, HCM, and many other enterprise systems to deliver more personalized and advanced automation solutions. Our integration layer protects your customer and employee data at all times.
Embrace Conversational AI automation to help you get things done more efficiently and at a lower cost. Customers and employees will delight in end-to-end self-service experiences.
Low Code Tools Enable You to Build & Manage Your Own Bots
Let your dream bot become a reality. Don’t let AI or technology daunt you. Our low code tools make it easy for business analysts to quickly build and deploy chatbot solutions that bring digital self-service to life. The business can easily maintain and manage their own updates and enhance the skills of their bot projects over time.
We also provide tooling for enterprise developers to build and scale more complex conversational experiences, centralizing the essential enterprise components around security, identity management, backend integration, analytics, and deployment.
Get your chatbot solutions to market faster and stay in control.
Orchestrate Multiple Bots for a Unified Experience
Each of our AI bots has a specific skill set, just like your human agents are trained as subject matter experts. Whether that is answering customer service queries, renewing a policy, providing IT support to employees, or onboarding a new customer, our chatbot platform makes it easy for you to build and manage chatbot solutions no matter what your business use case is.
With our multi-bot architecture, you can manage and orchestrate multiple bots to create more sophisticated and unified experiences. With this modular approach, you can also expand and scale your conversational AI projects with ease and efficiency.
“The potential to use AI Bots to improve our conversion rates, while providing operational efficiencies across customer service, was an opportunity we couldn’t ignore.”
Louise McCormack, AA Ireland, Customer Lifecycle Manager
Stay Agile and Avoid NLP Lock-in
Are you worried about being tied to a particular NLP?
Our chatbot platform supports the AI engines that are most suitable to your business and use cases. You don’t have to stick with a single NLP engine. Whether you are using Amazon Lex, Google DialogFlow, IBM Watson, Microsoft Luis, Rasa, Wit.ai, or a combination of some of these, our platform has you covered. Your bots can be portable across many different AI engines so there’s no lock-in or limitations. You can even Bring-Your-Own-Bot to our platform and continue to build using our tools and taking advantage of our advanced platform features.
In this fast-paced world of AI technology, stay nimble and agile so you can future-proof your AI investment and not be tied into proprietary or monolithic solutions.
Conversational AI is a Journey
What is your Bot Maturity Stage?
Technology adoption is often a journey. You may have initiated your journey with a single basic chatbot or you may have several bots in production. No matter what stage you are at there are opportunities to improve and hurdles to overcome.
Our chatbot platform supports you whether you are increasing the functionality of your first chatbot, extending the technology across more advanced use cases or parts of your business, or expanding the scope of your bot projects to a broader customer base and/or languages.
Check out your bot maturity stage and discover some useful tips on progressing your projects and capturing the benefits of enhanced customer experience, increased automation, and a scalable and resilient architecture.
Automation First: 60% Customer Interactions Automated by Putting a Chatbot in Front of Live Chat
Read the Post