Customer Journeys
- Proactively/engage customers and save them before they leave
- Bots replace telesales/mail, sending personalized offers to lost customers
- Identify reasons for customer dissatisfaction and offer relevant solutions
- Support the renewal or upsell process
How I Help the Business
- Increase churned customer conversion rates with higher reach/engagement
- Reduce customer outreach costs with bot messaging
- Free up financial resources to provide better incentives for win back.
- Improve engagement by delivering timely messages with high open rates.
How I Help the Customer
- Improve satisfaction with interactive and personalized conversations
- Respond to bot when convenient, using your channel of choice
- Reduce friction with a clear path to contract completion via bot
My Metrics
# messages sent/opened
% customers retained
% customer upsells
$ value of retained/upsell opportunities
Duration of engagement