I proactively win back and retain hard-to-reach customers by engaging in personalized and interactive conversations that deliver persuasive offers and convince your customers to stay or come back.

Check out a WinBackBOT Animation

Customer Journeys

  • Proactively/engage customers and save them before they leave
  • Bots replace telesales/mail, sending personalized offers to lost customers
  • Identify reasons for customer dissatisfaction and offer relevant solutions
  • Support the renewal or upsell process

How I Help the Business

  • Increase churned customer conversion rates with higher reach/engagement
  • Reduce customer outreach costs with bot messaging
  • Free up financial resources to provide better incentives for win back.
  • Improve engagement by delivering timely messages with high open rates.

How I Help the Customer

  • Improve satisfaction with interactive and personalized conversations
  • Respond to bot when convenient, using your channel of choice
  • Reduce friction with a clear path to contract completion via bot

My Metrics

# messages sent/opened

% customers retained

% customer upsells

$ value of retained/upsell opportunities

Duration of engagement

See the WinBackBOT Animation

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