AI Bots in Action for Contact Deflection and Automation
How well is your customer support center able to respond to incoming requests and resolve them with ease? Are your agents overwhelmed with handling repetitive customer requests?
Not every customer needs or wants to be dealt with by a human, especially if this means long wait times for an available agent. So why not use a digital assistant in front of your agents. A digital assistant or chatbot is available 24/7 and can be designed to enable customers to self-serve for common requests or tasks. It can automate workflows, gather information, and access customer information. It can either fully or partially automate the resolution to customer issues.