Travel Upgrade BOT
I’m here to help upgrade your customers on their seat selection, accommodation, or additional services. I respond to their request for an upgrade, check availability and adjust their booking. However, I can also reach out proactively and offer an upgrade to members, subject to status nd availability.
Customer Journeys
- Request an upgrade with ease and lower friction
- Receive updates on membership status and upgrade eligibility
- Experience an unexpected upgrade prior to travel or event
How I Help the Business
- Automate upgrades to enhance customer experience
- Increase customer retention and revenue
- Lower cost of managing upgrades
- Reach out using a travel bot to valued customers if an upgrade is available
How I Help the Customer
- Personalized and contextual experiences
- Improves upgrading experience
- Positive travel or event experience builds brand loyalty
My Metrics
# upgrade requests handled
# upgrades processed
# proactive upgrades offered
% customers accepted