I automate predefined tasks that field service workers once had to initiate manually, allowing them to complete tasks faster. Tasks can range from activating a network relay, completing an install, activating invoicing, or closing out appointments.

Customer Journeys

  • Automate tasks for field service workflows
  • Initiate workflows and processes following task completion
  • Out-of-hours support for back-end processes
  • Provide critical information to field workers 24/7

How I Help the Business

  • Improved productivity of field service workers
  • Reduced costs of service delivery from higher levels of automation
  • Reduced need for additional workers in support roles
  • Reduced software development investment through use of bot technology

How I Help the Customer

  • 24/7 access and availability to information and field support
  • Eliminates the inconvenience of queuing and hold times
  • More efficient scheduling and updating of backend processes

My Metrics

# unique contacts

# tasks completed

time to complete

% positive outcomes

% routing by intent

Check out the Bot Animations

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