Customer Journeys
- Automate tasks for field service workflows
- Initiate workflows and processes following task completion
- Out-of-hours support for back-end processes
- Provide critical information to field workers 24/7
How I Help the Business
- Improved productivity of field service workers
- Reduced costs of service delivery from higher levels of automation
- Reduced need for additional workers in support roles
- Reduced software development investment through use of bot technology
How I Help the Customer
- 24/7 access and availability to information and field support
- Eliminates the inconvenience of queuing and hold times
- More efficient scheduling and updating of backend processes
My Metrics
# unique contacts
# tasks completed
time to complete
% positive outcomes
% routing by intent