Refund BOT

Refund BOT

Returning an item that was damaged or didn’t work out for you? I am here to process your refund and inform you of the status of the funds being reimbursed to your account.

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Customer Journeys

  • Automate the process of refunding an amount  
  • Provide status updates on the refund 24/7
  • Confirm refund amount, method and date

How I Help the Business

  • Automate and streamline refund process
  • Free up human agents for more complex customer issues 
  • Reduce manual and labor-intensive refunds

How I Help the Customer

  • 24/7 access to information on status of refund 
  • Fast and efficient process of refunding customer

My Metrics

# customer refunds

# refund queries passed to human agent

% refunds processed

 

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