Customer Journeys
- Automate the process of refunding an amount
- Provide status updates on the refund 24/7
- Confirm refund amount, method and date
How I Help the Business
- Automate and streamline refund process
- Free up human agents for more complex customer issues
- Reduce manual and labor-intensive refunds
How I Help the Customer
- 24/7 access to information on status of refund
- Fast and efficient process of refunding customer
My Metrics
# customer refunds
# refund queries passed to human agent
% refunds processed