Customer Journeys
- Automate the monitoring and handling of customer email requests
- Day and night access to handle customer queries by email
How I Help the Business
- Automate email monitoring and response
- Free up agents to handle complex customer issues that come in by email
- Lower cost of service delivery on email channel
How I Help the Customer
- 24/7 email requests and responses
- Faster response and resolution
My Metrics
# emails handled
% passed to human agents
% requests resolved by bot