Benefits of Developing Bots with Us
Back-end Connectors
Enterprise Developer Experience
Debug, Test & Analyse Bots
Access AWS Services
Back-end Connectors Integrate Business Data
Connecting complex CRMs, Service Desk, Contact Center, HR, or other systems to your conversational experiences has never been easier. Our Backend-as-a-Service (BaaS) takes the pain out of integrating your bots with business systems, querying data from them, and even completing transactions, using conversation as the conduit.
Enterprise Developer Experience
We let you choose your preferred tooling. All functionality that is available within our administrative portal is complemented with our `sb-cli` command line tool. We also play nice with existing SDLC practices. Use your favourite IDE to modify bot definitions, utterances, intents and slots. Version using the SDLC tooling of your choice, and set up CI/CD pipelines backed by our command line tooling for deployment.
Debug, Test & Analyze Bots
Our debug logger gives you insights to the internal workings of your bots, for example, logging consumption, tracking API calls, and indicating potential issues. Once you’ve debugged your bot, our BotRunner allows you to validate it so that it continues to function as you’d expect. Then it’s time to analyze your bot in action. Our goal tracking & bot metrics enable you to evaluate bot performance over time and monitor potential issues.
Tools Get Your Chatbots to Market Faster
Push out your chatbot solutions faster while also ensuring that enterprise data is not at risk? Get more than just simple front-end tooling to build your bots. We understand the enterprise requirements and have designed our platform accordingly. Access provisioned API connectors, CMS content, co-browsing commands, universal timeline elements, bot orchestration, NLP, and analytics. ServisBOT gives you a rich enterprise-grade bot building space, decoupled from the outside world.
Tools
Security
Test & Monitor
“The Servisbot integration with Zendesk was a dream. The ServisBOT platform did the heavy lifting in terms of the coding side. It was all integrated within their platform”
