Customer Journeys
- Automate the detection and investigation of fraud and/or risk factors
- Day and night access to handle customer queries
- Eliminate risk and avoid losses for customers
How I Help the Business
- Proactive approach to detecting and investigating risk, fraud or other damaging issues
- Automate the detection process
- Free up agents to handle more complex fraud or risk management issues
- Reduce losses and reputation damage through early detection
How I Help the Customer
- 24/7 detection and investigation of fraud/risk issues
- Investigate and resolve risk issues quickly and efficiently
- Limit risk and potential losses
My Metrics
# cases investigated
% cases with risk/fraud detected
# customers impacted
% resolved