I handle customer and/or employee complaints in a fair, objective, and confidential manner. I collect information, record timelines, and complete tasks on time. I often work in HR or regulated industries that need to report complaints.

Customer Journeys

  • Standardized complaint handling process for regulated industries
  • Employee complaint handling
  • After-hours support and centralized complaint handling
  • Process transparency and information updates for customers and employees

How I Help the Business

  • Standardized process across departments and regions
  • Automated handling of information updates and next steps
  • Clear record of complaint handling and audit trail
  • Improved transparency and perceived fairness

How I Help the Customer

  • Increased transparency and accessibility across multiple channels
  • Improved access to information and updates 24/7
  • Greater privacy in reporting complaints and receiving updates

My Metrics

# unique complaints

# complaints handled

% complaints resolved

% routing by intent

time to resolve

Check out the Bot Animations

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