CollectionsBOT
I remind customers about payments due and collect them. It can be a tough job, but I work day and night to reach people when it’s convenient for them. I can be friendly but persistent. After all, it’s your money and my job is to collect it for you.
Customer Journeys
- Outbound collections efforts to match customer schedules
- Automated payment reminders
- Automated escalation and handover to human agents
- Target hard-to-reach customers
How I Help the Business
- Improved reach and engagement means higher collections rates
- Decrease labor costs by replacing humans with bots
- Free agents up to spend more time on payment processing
- 24/7 activity without the staffing costs
How I Help the Customer
- Increased convenience and accessibility across channels
- Eliminate need to speak to a person
- Improved privacy
My Metrics
# collections processed
% positive outcomes
$ collected
% routing by intent
% of outstanding monies collected