The Appointment AI Assistant:
- Proactively alerts customers to schedule an appointment
- Helps with scheduling appointments
- Modifies appointment date/times without human intervention
- Confirms appointments in advance and sends ETA updates
- Virtually meets service provider and ask pre-call questions
How this Helps the Business
- Automates handling of tasks using advanced AI
- Increases availability of service with no additional staffing costs
- Minimizes instances of last-minute cancellations and changes
- Collects feedback on appointment quality and respond appropriately
How this Helps the Customer
- Conveniently schedules, modifies and receives appointment reminders
- Eliminates wait times and frustrating call transfers
- Day-of-service updates, pinpoint actual arrival time rather than waiting around for long service windows
The Metrics
# appointments set
# appointments modified/canceled
% status feedback given
% conflicts resolved
on-target scheduling