AppointmentBOT
I help customers set and manage appointments in an accurate and efficient fashion by allowing them to proactively book/modify appointments, sending reminders and confirmations, tracking estimated arrival times, and enabling customers ratings.
Customer Journeys
- Proactively alert customers to set annual appointment
- Schedule appointments
- Modify appointment date/time anytime without human intervention
- Confirm appointments in advance and send ETA updates
- Virtually meet service provider and ask pre-call questions
How I Help the Business
- Automate handling of tasks using AI and AI bots
- Increase availability of service with no additional staffing costs
- Minimize instances of last-minute cancellations and changes
- Collect feedback on appointment quality and respond appropriately
How I Help the Customer
- Conveniently schedule, modify and receive appointment reminders
- No more long call wait times or transfers
- Day-of-service updates, pinpoint actual arrival time rather than waiting around for long service windows
My Metrics
# appointments set
# appointments modified/canceled
% status feedback given
% conflicts resolved
on-target scheduling