From IVAs to Copilots | Unlocking the Potential of Private Large Language Models

This webinar, hosted by CCMA and presenting ServisBOT CEO, Cathal McGloin, highlights the practical use cases of advanced AI applications powered by Generative AI and Large Language Models (LLMs). Cathal showcases real-world examples of Intelligent Voice Assistants, Realtime Transcription & Summarization, and Agent Copilots and how they are used to streamline operations and enhance customer self service interactions. Additionally, he introduced how these applications can generate high-quality data for fine-tuning private LLMs—offering a pathway to building customized, secure AI models for sensitive use case