Customer Journeys
- General reception bot on website or in-app for service or sales
- Premium assistant for VIP customers or loyalty program
- Out-of-hours assistance on support web page
- Eliminate holding on customer service voice queues
- More cost effective alternative to live chat
How I Help the Business
- 24/7 access to customer service without staffing costs
- Automated handling of processes/tasks using AI and bots
- Consistent experience across channels
- Reduced costs of service delivery
How I Help the Customer
- Increased convenience and access across all channels
- Eliminate dropped live chats, call holding and transfers
- Immediate response to common requests and FAQs
- Higher engagement rates
My Metrics
# unique contacts
Total messages
# engagements/customers
% intents resolved
% routing by intent