Customer Journeys
- Request a quote for insurance, membership, or other services and products.
- Out-of-hours support for requesting quotations and estimates.
- Receive quotes and supporting information via bot quickly in order to make decisions.
How I Help the Business
- Improved accessibility and convenience for quotations/estimates.
- Facilitates closing business with customers following fast receipt of quote.
- Free agents up to spend less time on handling quotation requests.
- Reduced costs of service delivery
How I Help the Customer
- 24/7 availability and access to quotations
- Eliminate off-hours closed messages, queuing and hold times
- Shorter customer journey in purchasing decisions
My Metrics
# requests processed
# quotations sent
% quotations converted
$ amount of quotations closed
time to complete
Check out the Bot Animations
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