Q-JumpBOT
I help eliminate the frustration of call waiting for customers. Instead they are automatically transferred over to me so I can answer their query, update them on relevant status information, or schedule an agent to call them back at a convenient time. I am particularly useful and busy when the likes of unplanned situations or unusually high traffic result in a high volume of customers waiting on hold.
Customer Journeys
- No more wasted time and frustration waiting for an agent
- Automated updating on important status information
- Fast response to common service requests
- Escalate to agent or log a call back when necessary
How I Help the Business
- More efficient contact center management
- Allows agents to focus on complex or high priority requests
- Improved customer experience through eliminating waiting
24/7 availability to handle common requests - Less costly than live chat
How I Help the Customer
- Eliminate queuing
- Provide quick responses and status updates
- Around-the-clock access to support wherever you are
- Schedule agent callback when necessary
My Metrics
# customers transferred
% requests resolved satisfactorily
# callbacks scheduled
Duration of engagement