I help eliminate the frustration of call waiting for customers. Instead they are automatically transferred over to me so I can answer their query, update them on relevant status information, or schedule an agent to call them back at a convenient time.  I am particularly useful and busy when the likes of unplanned situations or unusually high traffic result in a high volume of customers waiting on hold.

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Customer Journeys

  • No more wasted time and frustration waiting for an agent
  • Automated updating on important status information
  • Fast response to common service requests
  • Escalate to agent or log a call back when necessary

How I Help the Business

  • More efficient contact center management
  • Allows agents to focus on complex or high priority requests
  • Improved customer experience through eliminating waiting
    24/7 availability to handle common requests
  • Less costly than live chat

How I Help the Customer

  • Eliminate queuing
  • Provide quick responses and status updates
  • Around-the-clock access to support wherever you are
  • Schedule agent callback when necessary

My Metrics

# customers transferred 

% requests resolved satisfactorily

# callbacks scheduled

Duration of engagement

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