I help your customers as they move from one home to the next, limiting the risk of them changing to another vendor. It’s my job to transfer their utilities and update all their information on moving dates, location, usage, billing, and more. I am accessible via all communication channels to confirm a customer’s moving date and make sure that the required steps are taken to help transfer their utilities.

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Customer Journeys

  • Smooth transfer of utilities from previous home to new home
  • Efficient installation of utility services in new home
  • Automatic updating of billing balances and other info
  • Available 24/7 for customer requests and queries  
  • Escalate to human agent where appropriate

How I Help the Business

  • Retain customers as they move house or apartment
  • Update billing information using accurate readings on usage
  • Free up human agents to handle complex set-up procedures 
  • Improve customer experience brings repeat business and reduces churn

How I Help the Customer

  • 24/7 access to assistance
  • Automated set-up of utilities for moving customers
  • Accuracy of billing during a home move
  • Seamless transfer of information 

My Metrics

# customer moving requests

average time to get customer set up

% requests passed to human agent


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