Safe, Controlled, and Trustworthy AI Agents

 

Advanced AI Agents and Orchestration for the Enterprise

AI Assistants

AI Assistants engage with customers via voice, chat or email with higher levels of accuracy and personalization. They automate workflows and tasks, relieving human agents to focus on more complex customer issues.

AI Copilots

Working alongside your employees, our role-based AI Copilots can proactively prompt agents on compliance, responses, and help them navigate complex workflows more efficiently.

AI Agents

AI agents (Agentic) are
autonomous, context-aware, and task-driven entities capable of completing multi-step actions to achieve defined outcomes, performing advanced automation at scale. 


ServisBOT’s Agentic AI solutions are powered by our AI Orchestration Suite

ServisBOT AI Orchestration Suite

AI Orechestration

Human Oversight meets AI Efficiency

The ServisBOT Orchestration Suite provides Human Oversight, where human agents can actively monitor multiple AI Agents simultaneously, delivering a layer of real-time supervision.

Critical requests or sensitive tasks that require more nuanced handling can be assigned by AI agents to a human operator who can approve or correct them in real-time. The human agents can also supervise and control AI conversations, ensuring accuracy, appropriate tone, and strict adherence to regulatory guidelines.

Integrating human oversight with AI agents, copilots, and assistants, brings a level of supervision and control that  is key to secure , trustworthy and compliant AI deployments, particularly for  the highly regulated environments we serve.

Human Oversight

Agentic Oversight: Where AI Monitors the AI

Our Agentic Oversight provides structured supervision of both AI and human-led conversations.

It evaluates each Agentic interaction, reviewing and scoring conversations for accuracy, compliance, and intent alignment, while maintaining a complete audit trail. This same oversight is applied  to human agent chats, offering unified performance insights across all service channels.

Agentic Oversight also offers real-time detection of sentiment shifts, anomalies, and potential hallucinations. This level of supervision guarantees that all AI interactions consistently meet predefined standards, supporting  safe, auditable, and scalable AI operations for regulated environments.

Instilling Trust in Agentic AI

The Trust Center builds and rigorously manages the trust that is essential for AI deployments in regulated industries. Through its robust framework, organizations can govern policies and access controls, tracking compliance, versioning, and performance across all AI agents.

The Trust Center is engineered to produce a full audit trail, demonstrating adherence to strict industry standards. This comprehensive oversight ensures that every AI interaction is transparent, accountable, and trustworthy.

Trust Center

Unlock Actionable Intelligence: Make Better Decisions

Insights Hub transforms data into strategic intelligence, empowering businesses with a 360 view of their customers and make informed decisions.

Discover Deep Customer Insights: Uncover critical customer behaviors, identify life events, and proactively assess churn risk to tailor engagement strategies.

Drill-Down Capabilities: Transition from high-level metrics to granular individual conversation details for comprehensive analysis.

Anomaly & Trend Detection:Automatically pinpoint unusual activity and emerging patterns, providing early warnings and opportunities for optimization.

Analysis & Root Cause: Conduct  research queries to explore specific or edge-case issues and understand the underlying reasons behind performance variations.

Let Us Help you Get Started Quickly

Ideas & Use Cases

Understand Agentic AI Potential
& Use Cases.
Prioritize Easy Wins

Business Case

Develop ROI Analysis
Assess Risks
& Security Concerns

Planning

Create Project Plan
Assign Resources
Metrics & Report Card

Implementation

Build MVP
Iterate to Hit Metrics
Rollout & Train

Review

Business Outcomes
Performance Goals 
Communicate Results

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