Advanced AI Agents and Orchestration for the Enterprise
AI Assistants
AI Assistants engage with customers via voice, chat or email with higher levels of accuracy and personalization. They automate workflows and tasks, relieving human agents to focus on more complex customer issues.
AI Copilots
Working alongside your employees, our role-based AI Copilots can proactively prompt agents on compliance, responses, and help them navigate complex workflows more efficiently.
AI Agents
AI agents (Agentic) are
autonomous, context-aware, and task-driven entities capable of completing multi-step actions to achieve defined outcomes, performing advanced automation at scale.
ServisBOT’s Agentic AI solutions are powered by our AI Orchestration Suite
ServisBOT AI Orchestration Suite
Human Oversight meets AI Efficiency
The ServisBOT Orchestration Suite provides Human Oversight, where human agents can actively monitor multiple AI Agents simultaneously, delivering a layer of real-time supervision.
Critical requests or sensitive tasks that require more nuanced handling can be assigned by AI agents to a human operator who can approve or correct them in real-time. The human agents can also supervise and control AI conversations, ensuring accuracy, appropriate tone, and strict adherence to regulatory guidelines.
Integrating human oversight with AI agents, copilots, and assistants, brings a level of supervision and control that is key to secure , trustworthy and compliant AI deployments, particularly for the highly regulated environments we serve.
Agentic Oversight: Where AI Monitors the AI
Our Agentic Oversight provides structured supervision of both AI and human-led conversations.
It evaluates each Agentic interaction, reviewing and scoring conversations for accuracy, compliance, and intent alignment, while maintaining a complete audit trail. This same oversight is applied to human agent chats, offering unified performance insights across all service channels.
Agentic Oversight also offers real-time detection of sentiment shifts, anomalies, and potential hallucinations. This level of supervision guarantees that all AI interactions consistently meet predefined standards, supporting safe, auditable, and scalable AI operations for regulated environments.
Instilling Trust in Agentic AI
The Trust Center builds and rigorously manages the trust that is essential for AI deployments in regulated industries. Through its robust framework, organizations can govern policies and access controls, tracking compliance, versioning, and performance across all AI agents.
The Trust Center is engineered to produce a full audit trail, demonstrating adherence to strict industry standards. This comprehensive oversight ensures that every AI interaction is transparent, accountable, and trustworthy.
Unlock Actionable Intelligence: Make Better Decisions
Insights Hub transforms data into strategic intelligence, empowering businesses with a 360 view of their customers and make informed decisions.
Discover Deep Customer Insights: Uncover critical customer behaviors, identify life events, and proactively assess churn risk to tailor engagement strategies.
Drill-Down Capabilities: Transition from high-level metrics to granular individual conversation details for comprehensive analysis.
Anomaly & Trend Detection:Automatically pinpoint unusual activity and emerging patterns, providing early warnings and opportunities for optimization.
Analysis & Root Cause: Conduct research queries to explore specific or edge-case issues and understand the underlying reasons behind performance variations.
Let Us Help you Get Started Quickly
Ideas & Use Cases
Understand Agentic AI Potential
& Use Cases.
Prioritize Easy Wins
Business Case
Develop ROI Analysis
Assess Risks
& Security Concerns
Planning
Create Project Plan
Assign Resources
Metrics & Report Card
Implementation
Build MVP
Iterate to Hit Metrics
Rollout & Train
Review
Business Outcomes
Performance Goals
Communicate Results