Customer Journeys
- Apply for loan, credit card, membership, job on web or in-app
- Instant application status and updates via bot
- Out-of-hours support for frequently asked questions
- Receive approvals or denials and supporting information via bot
How I Help the Business
- Improved accessibility of customer service without the staffing costs
- Eliminate calls from customers about application status
- Free agents up to spend less time on tasks a bot can easily handle
- Reduced costs of service delivery
How I Help the Customer
- 24/7 availability and access to information
- Eliminate off-hours closed messages, queuing and hold times
- Transparency of customer journey
My Metrics
# applications processed
% applications completed successfully
% routing by intent
$ amount of applications closed
time to complete