Customer Journeys
- Customers learn about related products/services that are personalized to them
- More personalized and targeted customer experience
- Less pushy, conversational experience
How I Help the Business
- Automate outbound campaigns to up-sell or cross-sell
- Identify sales opportunities across different customer engagements
- Increase revenue per customer
- Build strong relationships and brand recognition through experience
- Lower cost of sales campaigns, involving human sales rep if necessary
How I Help the Customer
- Expand customer knowledge of related goods and services that are of benefit
- Build strong and more personal sales relationship
- Easy access to product/service information
My Metrics
# upsell engagements
# customers engaged
$ amount of goods/services sold
Average revenue per customer