Customer Journeys
- Monitor requests for specific documents or assets
- Access or fetch desired documents or information 24/7
- Pass to human agent if necessary
How I Help the Business
- Automate monitoring and retrieval of information for customers
- Free up agents to handle more complex customer issues
- Lower cost of service delivery on fetching standard forms, papers, labels etc.
How I Help the Customer
- 24/7 availability and access to requested information and documents
- Fast and efficient response
My Metrics
# requests handled
# docs/files fetched
% requests passed to human agents
% requests resolved by bot