Fetch BOT

Fetch BOT

I will search for and fetch information for your customers. I work day and night to respond to requests for information, forms, data, labels, or anything else that a customer may require to continue to do business with you.

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Customer Journeys

  • Monitor requests for specific documents or assets
  • Access or fetch desired documents or information 24/7
  • Pass to human agent if necessary

How I Help the Business

  • Automate monitoring and retrieval of information for customers
  • Free up agents to handle more complex customer issues
  • Lower cost of service delivery on fetching standard forms, papers, labels etc.

How I Help the Customer

  • 24/7 availability and access to requested information and documents
  • Fast and efficient response

My Metrics

# requests handled

# docs/files fetched

% requests passed to human agents

% requests resolved by bot

 

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