Customer Journeys
- Automated billing process
- Day and night access to request billing information
- Billing issues resolved quickly and efficiently on customer’s time
How I Help the Business
- Proactive approach to billing and invoicing
- Correct and timely billing helps with timely collections
- Free up agents to handle more complex billing issues
- Reduced costs of service delivery around billing issues
How I Help the Customer
- 24/7 availability to billing services
- identify and resolve billing issues quickly and efficiently
- Transparency of the customer journey
My Metrics
# bill-related requests handled
% requests resolved
$ amount bills processed